Subject Matter Expert - Motor Claims

About the Team
The Motor Claims team is a critical function within our Insurance Business team, dedicated to
providing efficient and customer-centric claims services for all motor insurance policyholders.
About the Role
As a Subject Matter Expert, you will play a critical role in ensuring a smooth, fast, and fair claims
experience for our customers. You will be responsible for the end-to-end management of motor
own-damage (OD) claims, serving as the primary point of contact for customers and service partners.
Must Haves
● Experience: At least 3 years of hands-on experience in Motor Own-Damage (OD) claims
survey/assessment.
● Technical Skills:
○ Strong understanding of vehicle mechanics, automobile parts, repair processes,
vehicle damage assessment, and repair cost estimation.
● Communication Excellence: Good command of written and spoken English. Multilingual
ability is an added advantage.
● Soft Skills:
○ Excellent analytical and problem-solving abilities.
○ Flexible and adaptable to a changing and digital-first work environment.
○ Strong interpersonal, negotiation, and mentorship skills.
What We Expect From You
● Oversee and own end-to-end motor claim decisions, acting as the primary escalation point
for complex claims.
● Lead the review of surveyor reports, setting standards for validation and ensuring
cost-effective repair vs. replacement across the team.
● Drive the use of digital tools for assessment and settlement, providing feedback for process
improvement and ensuring team adherence to best practices.
● Manage and optimize the coordination between customers, surveyors, and garages to resolve
issues efficiently.
● Handle high-value negotiations and guide the team on effective strategies to control losses
while maintaining quality.
● Oversee stakeholder communication, managing escalations and ensuring the team meets and
exceeds service TATs.
● Take a key role in network expansion by leading the identification and vetting of strategic
garages and surveyors, and making recommendations for empanelment.
About Navi
We are on a mission to make finance simple, accessible and affordable for a billion Indians. Guided by a strong customer-first approach, we are building tech-first solutions that work at scale. Our offerings include a range of financial products and services across Loans, Insurance, Mutual Funds, Digital Gold and UPI.
Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!
To know more about us, our work, people, culture, values, etc., check out
navi.com/careers.
Our Culture
At Navi, we’re a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration, and craftsmanship, while celebrating earning, growth, and shared wins along the way. Whether you’re shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.
We’re guided by our own operating system - The Navi OS - a set of principles that
shape how we work and win together. You can explore them at navi.com/careers/values-at-navi to see what drives us every day.
If this feels like you, Navi is the place to grow, thrive, and make a real impact.

Work arrangement
No