Live opening · Posted 5 days ago
The key details from the original listing.
Live timing from JobBeeper.
Description supplied by the original job listing.
Description
GO-AI is a technology enablement organization that accelerates the development and enhances the performance of AI-based robotic and automation solutions for Amazon Robotics (AR) and key Worldwide Operations programs. We combine human expertise with machine learning to produce high-quality training data, validate model outputs, and continuously improve AI system performance across many annotation programs and a large global workforce.
This Senior Manager, Technical Product Management will lead central operations functions within GO-AI, including quality assurance, labor planning and capacity management, and people development initiatives (upskilling, learning programs, career progression). You will own the strategy for GO-AI operations capabilities and evolution, translating demand signals into production-ready capacity plans and converting program-specific operational patterns into scalable, repeatable processes. You will drive operational efficiency initiatives, evaluate and adopt tools to improve workforce planning and utilization, and lead AI-enabled process improvement across the organization.
As GO-AI evolves from a labor-led service to a tech-enabled operation, this role will ensure the operational foundation, including workforce readiness, quality standards, and capacity planning, adapts in step with that transformation.
Key job responsibilities
Define and execute the strategy for GO-AI's central operations capabilities, ensuring quality, capacity, and people development functions operate as a unified, scalable system
Deliver annual operational efficiency targets through kaizen, process automation, and workforce utilization improvements
Translate variable customer demand into reliable capacity plans that balance cost, quality, and delivery speed
Convert program-specific operational patterns into standardized service offerings that scale across the portfolio
Own the associate lifecycle from onboarding through upskilling, ensuring workforce readiness keeps pace with new program launches and evolving AI model requirements
Lead tool strategy for workforce planning and capacity management, driving adoption of platforms that replace manual processes
Represent operations in cross-functional forums with engineering, science, and product leadership
Lead and develop a geographically distributed team across the United States, India, and Costa Rica, ensuring alignment and operational consistency across time zones
Basic Qualifications
10+ years of technical product or program management experience
6+ years of team management experience
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Bachelor's degree
Experience in capacity planning, operations planning, business analysis or equivalent
Experience working cross-functionally across several teams both technical and non-technical
Preferred Qualifications
Experience delivering consumer software products and services in a high growth environment
Experience in a fast-paced, automated, industrial, logistics, production or manufacturing environment
Experience in operations planning for AI/ML data production, annotation, or expert workforce operations
Track record converting bespoke operational solutions into standardized, repeatable service offerings
Experience driving AI adoption or process automation within an operations organization
Familiarity with make/buy decisions for operational software tools (WFM, scheduling, planning platforms)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Amazon Dev Center India - Hyderabad
Job ID: A10509802
Work arrangement
No
Recently tracked roles with full details and direct application links.