Lead Application Management Group

Define and execute application management and support strategies aligned with business and technology objectives
Develop roadmaps for application enhancements, upgrades, capacity planning, and modernization initiatives.
Collaborate with business, infrastructure, information security, and vendor teams to improve service delivery and operational efficiency
Identify automation and optimization opportunities to enhance system reliability and user experience.
Ensure compliance with IT governance, information security, audit, risk, and regulatory requirements
Establish and implement incident, problem, change, release, and service request management processes.
Ensure adherence to ITIL standards, SDLC processes, and application lifecycle management frameworks.
NA
Achieve 99% error-free production deployments for fixes and upgrades
Adherence to best practices
Conduct or attend at least 2 training per quarter
Lead end-to-end management and support of critical business applications across production environments
Coordinate with vendors and technology teams to ensure seamless service delivery
Collaborate with business, infrastructure, information security, and vendor teams to improve service delivery and operational efficiency
Lead end-to-end management and support of critical business applications across production environments
Manage incident resolution, root cause analysis, and problem management activities
Oversee application releases, patch management, upgrades, and system enhancements
Monitor application performance, capacity, availability, and operational health.
Coordinate with vendors and technology teams to ensure seamless service delivery
KPI
Cost saving through optimization
Identify and implement at least 2 new optimizations or enhancements each quarter
Proactive risk remediation and Adherence to best practices
Planning DR Dills on time and as per DR calendar
Ensure and maintain 100% application uptime
Ensure to close application related tickets within SLA
Update or create 3-5 SOPs or troubleshooting guides per quarter
Analysis of recurring issues and plan permanent solution to reduce tickets
Complete RCAs for escalated issues within 48 hours
Ensure to close PIR/ change regularization in time.
Ensure Application accessibility and uptime.
Automation, Standardization and Process improvements.
Ensure 100% adherence to regulatory standards
Achieve 99% error-free production deployments for fixes and upgrades
Adherence to best practices
Conduct or attend at least 2 training per quarter

Work arrangement
No