Investigation Associate, Relay Product Excellence

Description
At Amazon, we move fast — and keeping our transportation network safe and compliant requires sharp, detail-oriented investigators who thrive on data. As an Investigation Associate, you'll sit at the intersection of risk management and identity verification, working through cases methodically using standard operating procedures while maintaining the speed and accuracy our operations demand.
Your day-to-day will involve reviewing and verifying identities across multiple processes, spotting inconsistencies, and resolving issues as per SOP. You'll balance thoroughness with efficiency — every case matters, and so does every minute. This role suits someone who finds satisfaction in pattern recognition, clear processes, and measurable outcomes.
We're looking for candidates with a background in transportation or risk management who can bring analytical rigour to high-volume investigative work. You should be comfortable working in a 24×7 rotating shift environment with flexible weekly offs — our network never sleeps, and neither does our commitment to safety.
If you're energized by problem-solving at scale and want to play a direct role in protecting the integrity of Amazon's transportation operations, this is your opportunity.
Key job responsibilities
Conduct investigations as per SOP
Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
Consistently achieve daily/weekly/monthly targets and quality standards for investigations
Knowledge to systematically escalate problems or variance in the information
Experience to follow through on the resolutions to ensure they are delivered
Participate in ad-hoc projects and assignments as necessary
Basic Qualifications
Bachelor's degree or above
Speak, write, and read fluently in English
Experience with Microsoft Office products and applications
Work flexible schedules including weekends, nights, and holidays
Preferred Qualifications
6 months to 1 year of experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - ADCI - Karnataka - A66
Job ID: A10524059

Work arrangement
No