Opening for US Healthcare Medical Billing - Senior Manager - Chennai

HCLTech Hiring for US Healthcare Medical Billing -Senior Manager _ Chennai
Location : Chennai
Shift - US Shift
Experience:14 to 19 Years
RESPONSIBILITIES:
Manage day-to-day operations and direct the team responsible for Healthcare RCM Voice and non-voice process activities.
Manage and meet performance targets for average handle time, Client SLA, quality, and customer satisfaction.
Oversee a group of Team Leads responsible for managing calling agents, with 10 to 15 direct reports and a total of 100 to 150 agents.
Ensure proper integration with operations for effective execution of end-to-end processes.
Maintain quality and efficiency measures within the team in accordance with service level agreements.
Provide coaching and feedback to direct reports to ensure satisfactory performance levels.
Utilize business tools and advanced Healthcare RCM knowledge to identify problem areas and document business requirements.
Identify and recommend operational and technological tools to improve efficiency.
Collaborate with operations and information technology personnel to resolve issues and enhance operational efficiency.
Establish and maintain effective work procedures.
Evaluate and determine coaching and training needs to equip staff with necessary skills and knowledge.
Communicate and implement strategic direction and leadership for HCL to ensure consistent and cohesive business objectives and to enhance customer experiences in both a regulated and competitive market.
Plan and monitor operational initiatives to improve the efficiency and effectiveness of the voice process.
Review and ensure processes comply with internal policies and external regulations.
Address escalated issues regarding performance and quality.
Coordinate, participate in, and manage multiple projects assigned by senior management, providing input on operations-related matters.
Interface and coordinate with various stakeholders.
SKILLS AND COMPETENCIES
Exceptional leadership skills, including the ability to manage through a shared vision and path to success
Ability to create, communicate and manage SLA metrics that support operational targets
Excellent problem solving skills and ability to use good judgment to make decisions
Possess exceptional people management skills enabling effective interaction with internal, external customers, employees, peers, and management
Exceptional verbal and written communication skills
Exceptional customer service abilities to handle difficult customers
Proficiency in Microsoft Office suite
Work effectively in a team environment
Strong time management and organizational skills
FORMAL EDUCATION AND EXPERIENCE
Graduation in any stream
Healthcare AR calling experience preferred.
Note:
Looking for candidate with an immediate to 15 days notice period.
Candidates must have complete set of relieving/Experience letters from all previous employers
Interested candidates, kindly register below link US Healthcare_SM_Chennai – Fill out form

Work arrangement
No