Senior Software Engineer

Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Role Overview:
Lead the design and evolution of a globally distributed messaging platform that powers real-time customer and enterprise interactions at scale. This role directly influences how millions of users communicate through secure, high-performing cloud services built on modern microservices architecture. At Genesys, you will help shape the future of customer experience by building intelligent, resilient systems that enable seamless collaboration across the world. You will own critical components of the Enterprise Messaging platform, partnering across engineering and product teams to drive innovation, scalability, and reliability. This position offers high visibility, meaningful technical ownership, and the opportunity to impact platform direction while advancing your technical expertise.
Key Responsibilities:
Lead the design and delivery of scalable microservices that support high-volume, real-time messaging workloads across global environments
Own end-to-end feature development, from architecture and design through deployment, ensuring performance, reliability, and maintainability
Drive improvements in system observability, including logging, monitoring, and alerting, to enhance platform reliability and operational efficiency
Influence technical strategy by evaluating and integrating modern cloud technologies and distributed system patterns
Partner with cross-functional teams to align platform capabilities with evolving customer and business needs
Ensure compliance with global security and regulatory standards, including PCI, HIPAA, and GDPR, while embedding best practices into development workflows
Mentor engineers and promote engineering excellence through code reviews, knowledge sharing, and continuous improvement initiatives
Contribute to a culture of innovation by experimenting with new technologies, AI-assisted development workflows, and modern engineering approaches that improve scalability, developer productivity, and user experience
Leverage AI-powered and “vibe coding” style development tools responsibly to accelerate prototyping, implementation, testing, and operational efficiency while maintaining strong engineering quality standards
Required Qualifications:
6+ years of experience in software engineering, with a strong focus on backend and distributed systems
Demonstrated expertise in building and operating scalable, cloud-native applications
Proficiency in Typescript and Java with the ability to work across multiple backend technologies
Experience managing the full software development lifecycle, including design, development, deployment, and production support
Strong understanding of RESTful API design and service-oriented architecture
Experience working with NoSQL or relational databases in high-scale environments
Hands-on experience with automated testing and continuous integration and deployment practices
Strong problem-solving skills with the ability to translate complex challenges into practical solutions
Preferred Qualifications:
Experience with AWS services such as Lambda, DynamoDB, and Kinesis
Strong understanding of distributed system design, scalability, and high availability patterns
Experience building or supporting real-time messaging or collaboration platforms
Familiarity with multiple programming languages such as Java, JavaScript, TypeScript
Experience using AI-assisted engineering tools and workflows to improve developer productivity, code quality, and delivery speed
What do we offer?
The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1
The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup company
Keep you in the loop: complete support and transparency from our global and local leaders
An A-team: talented and experienced professionals you can grow professionally with and an open & inclusive community
Career development: we will support your professional growth because your goals are important to us
Flexibility: office, remote or hybrid? Choose what you need to be at your best every day
Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart
Cafeteria, health insurance, life insurance
And there is a fabulous new HQ near Nyugati Railway Station at Budapest
#LI-MC1
Working at Genesys
AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
Our Talent Acquisition team reviews your application with the hiring team.
A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
Next, you'll meet the hiring manager and other members of the interview team.
We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
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Be the one building what's next - where AI, experience and impact come together.
Employee Referral
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To l