Senior Executive – Sales Support - EGM

Senior Executive - Sales Support
Job Title
Senior Executive - Sales Support
Function
Sales Support
Reporting to
Branch Manager
Purpose
Responsible for billing and invoicing activities in the branch. Also responsible for following up for timely collections from customers (as per contractual terms and conditions) and resolution of any queries regarding billing and payments
Key Responsibilities
Responsibilities
Operational
Coordinate with the Branch Finance & Accounts Team for timely generation of bills for the branch customers
Ensure accuracy of the generated bills through by verifying all bills/ invoices as per Blue Dart norms prior to forwarding to clients
Ensure timely dispatch of bills to customers as per schedule and follow up with customers for bill receipt
Ensure customization of bills as per forms/ formats required, contractual terms and conditions, customer requirements, etc.
Ensure coordination with Finance Teams for resolution of any queries/ issues regarding billing; Ensure that disputes (if any) are closed before the payment date
Work closely with the sales teams to ensure timely collections from customers as per the raised bills
Follow up with customers in cases of pending payments / short payments / part payments
Ensure reporting of invoices dispatched and cheque collection details to the Branch Finance & Accounts Teams on a regular basis
People
Provide direction, guidance and support to employees within the sales team in the branch to help them discharge their duties effectively
Ensure that the sales team in the branch is adequately staffed as per the manpower requirements
Key Result Areas and Key Performance Indicators
S.No
Key Result Areas
Key Performance Indicators
Timely completion of billing and invoicing processes and reporting
Oversee adherence to timelines set for billing at the Branch in terms of
Collation of billing data
Customization of bills
Dispatch of invoices to customers
Collection of payments
Reporting to Branch Finance Team, etc.
Accurate billing and customization
Accuracy in bills/ invoices generated
Number of instances of errors in customization of invoices (as per customer contract and conditions)
Timely receipt of payments from branch customers
% of payments received as per defined timelines
Ensure Performance Driven Culture
Adherence to Performance Management system timelines and guidelines

Work arrangement
No