Live opening · Posted 5 days ago
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About the role
Description supplied by the original job listing.
Candidate Requirements
Experience & Communication
Experience 3-5 years of professional experience in application support across multiple
geographical locations.
Work Model Proven experience working in a 24/7 rotational shift model (Mandatory).
Communication Exceptional written and oral communication skills for effective
stakeholder management.
Technical Proficiencies
Core Tech Solid experience with SQL, Linux, and Scripting (Bash, Python, Dockers,
Kubernetes, for Log analysis & etc.).
Process Knowledge Strong understanding of ITIL Processes.
Methodology Familiarity with Agile methodologies.
Analytical Skills Basic level proficiency in conducting Root Cause Analysis (RCA).
Tools & Systems
Category Must Have Preferred / Good To Have
Ticketing & Collab
JIRA, Confluence, ITSM
Ticketing tools (BMC,
ServiceNow)
Experience in process
automation within these tools
Data & Analysis
SQL Database, MS Excel
(Basic/Intermediate)
Advanced Excel or Data
Visualization
Monitoring
Basic awareness of monitoring
concepts
Splunk, Zabbix, Grafana, or
similar APM tools
Work arrangement
No
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