Team Member-SMS Risk-Support Services-Operational Risk

SMS - Team Member
Department
Risk Management - SMS Team
Location
Mumbai
Position Grade Range
M1
Role
Ensure smooth functioning and proper monitoring of team to ensure prompt support of Business and operating Units
Monitor rostering and team activities like timely and correct execution of requests, Limit loading activity, role reviews, process improvements etc.
Ensure proper controls are in place for system access, provision /withdrawal is done timely.
Designing framework for monthly MIS and QC for SMS activities
Creating and maintaining adequate backup arrangements within the team
Timely escalation handling
Root cause analysis of all escalations
Timely escalation to respective BSG teams of all system issues
Train the team on automation done and review of failure reports of APIs
Prepare manual for Bank users and SMS users
Ensuring standardization of User systems access across bank
Maintaining ‘Good’ Audit rating. Learnings from single audit to be implemented across the Bank
Years of Work Exp
At least 1-3 years of relevant experience in user access
Qualifications
Graduation – Post graduation preferred
Functional Skill Sets
Up-to-date knowledge on various risks involved in Handling various systems
Excellent communication and leadership skills
Thorough overall understanding of banking
Ability to set priorities on a daily basis
Ability to monitor the work of large team and re-prioritise as needed