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Description supplied by the original job listing.
Role Description: Customer Service Executive
Title: Customer Service Executive
Level: Executive
Reports to: Sales Manager
Section: Sales – Vehicle Finance
Department: Sales
Job Purpose: Customer Service Executive are responsible for managing expectations and developing business solutions for their organizations. They are in charge of creating effective business plans to generate more revenue, increase brand loyalty and improve customer satisfaction
Key Accountabilities:
Lead Generation
Generates lead for deals through interactions with DSE or through channel partners/open market
Customer Relationship Management
End to end customer relationship management including explaining product offerings and resolving sales queries
Cross-selling product offerings to customers
Educates customer with information to build their understanding of issues and capabilities
Goes beyond their day to day work to assist customers in a positive manner
Dealer Relationship Management
Maintaining relationship with assigned dealer
Deal Processing
Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)
Internal Stakeholder Management
Interact with operations and credit team in order to ensure smooth processing of loan applications
KPIs:
Units Disbursed
1st EMI Resolution
RC Collection
Qualification: Any Graduate
Experience: 0-2 years’ work experience only in Vehicle Sales
Skills & Competencies
Functional Competencies
Communication Skill
Negotiation Skill
Market/Industry Knowledge
Analytical Skill
Product Knowledge
Behavioural Competencies
Execution Excellence
Customer Centricity
Hiring Parameters:
Should be comfortable to move in the market
Should have learning attitude
Should have bike and license
Should have good knowledge of RTO
Should have product knowledge
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