Reservations Agent

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Reservations Agent at Conrad Dublin, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
How We'll Help You Thrive
Working for Hilton means you are joining an international company with more than 9000 hotels across the globe with countless benefits & career development opportunities such as:
Travel - Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
Team Member Gym – a dedicated team member gym with free access 7 days a week
Benefit – Discounted rates for Conrad Team members across a wide range of retailers
Development – Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
Holidays – 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
Maternity & Paternity – Paid leave for those that qualify
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Here's what you'll do during a typical day:
Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
Secure individual bookings: Convert guest inquiries into confirmed reservations
Maintain attention to detail: Record and process all reservations with accuracy
Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities

Work arrangement
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