Complex Banking Ops Agent

As a Complex Banking Ops Agent in a team that has responsibility for managing High Value Transactions, you will handle day to day Banking transactions and investigate and resolve client enquiries
Job Responsibilities
Recording and Processing of Court Orders including Freeze Orders and Requests for Information
Manage daily execution of high value transactions and inquiries accurately, within established deadlines, and in accordance with existing policies and procedures.
Handle day-to-day transaction processing (I.e. Bank-to-bank payments and Direct Debit Indemnity Claims ) and operational activities (I.e. Legal Doc Review and Name Change document review) and ensure adequate operational performance measured throughout Banking Operations
End-to-end ownership of operational support for selected journeys in scope of the unit, including escalations and engagement with internal business partners to support operations
Close interaction with stakeholders and customers to ensure proper client experience and hand-offs between service and Operations
Develop subject matter expertise of business processes to assist with corrections and remediations
Investigate, follow-up and resolve client inquiries and problems through effective interaction with clients, banks, operations areas, and other staff in a timely and professional manner. The individual will be part of a team and will be required to meet the larger goals of the business; they will have to meet their individual deliverables
Serves as point of contact for internal communication with Front line and back office.
Required qualifications, capabilities and skills:
Maintain utmost accuracy in the processing of payments.
Good understanding of how payment systems for processes works and able to use the software efficiently in day-to-day operations. Does effective end to end queue monitoring and assists the team in the prioritisation of tasks.
Ability to follow tight deadlines, organise and prioritise workload
Ability to work closely with business partners and interact with all staff levels
Multi-tasker who can manage multiple streams of work concurrently
Experience in back-office operations and keen sense of quality control and practices
Prior exposure and/or knowledge to the payment lifecycle within Banking Operations
Demonstrated experience of strong analytical and problem-solving skills
Maintain strong discipline to support in new activities in partnership with multiple LOB’s and engaging in proper operational readiness
Preferred qualifications, capabilities and skills:
Experience in back-office operations and keen sense of quality control and practices
Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
Excellent written and oral communication skills.
Ability to collaborate, partner and work in a team environment.