Senior Consultant

Site Reliability Engineer (SRE)The RoleAs a Site Reliability Engineer (SRE), you will be responsible for ensuring the reliability,availability, performance, and operability of production systems across our AI platforms andhosted applications.You will apply software engineering principles to operational challenges, with a strong focus onautomation, observability, and proactive reliability management. Reliability is treated as a feature,measured objectively, and improved continuously through engineering best practices rather thanreactive support.This role works closely with product engineering and platform teams to enable teams to shipchanges safely, operate services at scale, and learn from incidents through a blameless culture.The role includes participation in a global oncall model supporting production systems acrossmultiple time zones.Key ResponsibilitiesOwn and improve the reliability, availability, and performance of production services.Operate and evolve production cloud infrastructure at scale (primarily GCP).Participate in incident management, including detection, triage, mitigation, escalation, and recovery.Use and improve incident workflows and tooling (e.g. ServiceNow) to ensure clear ownership and timely communication. Design, implement, and operate observability solutions including monitoring, logging, tracing, synthetics, and dashboards (e.g. Splunk Observability, Open Telemetry).Define, monitor, and report SLIs, SLOs, and error budgets for critical services. Reduce operational toil through automation and engineering led solutions. Contribute to production readiness reviews, capacity planning, and deployment safety mechanisms. Perform rootcause analysis and lead or contribute to blameless post incident reviews. Communicate complex technical issues clearly to engineers, stakeholders, and leadership. Requirements Must haves Strong experience with cloud native concepts and technologies, preferably on GCP. Hands on experience operating production cloud infrastructure at scale. Proven experience with incident management, ideally using platforms such as ServiceNow.

Work arrangement
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