Human Resources Analyst

Job Description
Job Title - Analyst – Identity Verification & Investigation Operations
Location - Noida
Shift - Non-standard - US and UK
Function - Human Resources Operations / Background Verification (BGV) / Employee Screening/ O2O
Role Purpose - To manage end-to-end identity verification operations by coordinating candidate-facing activities, verification workflows, investigation processes, vendor interactions, exception management, and audit compliance. The role serves as a critical link between candidates, verification vendors, HR teams, and internal stakeholders to ensure timely, accurate, and compliant identity verification outcomes
Key Responsibilities -
Frontline Operations (Candidate Verification Support)
Verification Initiation
Generate biometric identity verification requests for candidates
Capture and validate candidate demographic information including name, email address, mobile number, employee ID, and role details
Ensure data accuracy prior to initiating verification workflows
Candidate Communication
Send biometric verification links through approved communication channels
Provide support and guidance to candidates regarding verification completion requirements
Address candidate queries related to verification processes
Verification Tracking & Monitoring
Monitor verification link delivery status and completion rates.
Track pending, incomplete, and expired verification requests.
Follow up with candidates to ensure timely completion.
Link & Workflow Management
Manage expired, failed, or unused verification links.
Regenerate and resend verification requests when necessary.
Maintain candidate verification records and status updates.
Stakeholder Coordination
Coordinate with HR, recruiters, onboarding teams, and candidates.
Escalate unresolved issues impacting onboarding timelines.
Provide periodic status reports on verification progress.
Investigation Operations (Verification & Adjudication)
Verification Review
Review verification results received from third-party verification vendors.
Assess biometric authentication outcomes and supporting evidence.
Validate completeness and integrity of verification documents.
Investigation & Exception Handling
Investigate verification mismatches, failures, and anomalies.
Perform root cause analysis for verification exceptions.
Coordinate re-verification activities where required.
Manage cases involving fraud indicators, identity discrepancies, or incomplete submissions.
Result Validation
Evaluate verification outcomes against defined policies and thresholds.
Recommend pass, fail, or escalation decisions based on investigation findings.
Ensure adherence to company standards and regulatory requirements.
Vendor Management
Liaise with external verification partners regarding case resolution.
Track vendor SLAs and turnaround times.
Support issue resolution and continuous process improvements.
Reporting & Audit Compliance
Maintain investigation logs and transaction records.
Ensure audit-ready documentation for all verification cases.
Prepare operational dashboards and compliance reports.
Support internal and external audits as required
Key Deliverables
Timely completion of candidate verification processes.
Accurate verification result adjudication.
Reduced verification turnaround time.
Effective management of verification exceptions.
Compliance with audit and regulatory requirements.
Maintenance of complete audit trails and investigation records.
Required Skills & Competencies
Functional Skills
Background Verification (BGV) Operations
Identity Verification Processes
Investigation & Case Management
Candidate Lifecycle Management
Vendor Management
Audit & Compliance Controls
Documentation & Record Management
Technical Skills
MS Excel
Success Factors and Web based ATS Systems
Data Analysis & Quality Checks
Behavioural Competencies
Strong analytical and investigative mindset.
Attention to detail and data accuracy.
Excellent stakeholder management skills.
Effective communication and customer service orientation.
Ability to manage multiple cases simultaneously.
Problem-solving and decision-making capability.
Preferred Experience
1– 4 years of experience in Background Verification, Employee Screening, HR Operations, Risk Operations, Investigations, Fraud Prevention, or Compliance Operations.
Experience working with third-party verification vendors.
Familiarity with biometric identity verification technologies and digital onboarding processes.
Key Performance Indicators (KPIs)
Verification completion rate.
SLA adherence.
Investigation turnaround time.
Exception resolution rate.
Data accuracy percentage.
Audit compliance score.
Candidate experience/satisfaction score.
Vendor SLA compliance.

Work arrangement
No