Lead - Field Engagement Operations Support

Job Title: Lead- Field Engagement Operations Support
Job Location: Hyderabad
About Sanofi
We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing Progress to make a real impact on millions of patients around the world.
Sanofi has currently the best and most robust pipeline of R&D and consequent new launches in our history. The Go-to-Market Capabilities Team was organized to consolidate business operations efforts globally across all business units with an eye to create efficiencies that fund our pipeline and prepare us to drive multiple new product launches as we strive to materialize the miracles of science to improve people's lives.
About The Job
Lead– Field Engagement Operations drives commercial excellence by optimizing customer engagement strategies and delivering best-in-class educational programming across Sanofi Brands and Indications. This role partners strategically with brand marketing, TLLs, and medical teams to design, execute, and continuously improve field-based educational programs including speaker events, Product Theaters, National Broadcasts, SEPs, and MEPs. The Lead applies experienced analytical and stakeholder engagement capabilities to maximize customer-facing activities impact, ensure compliance, and generate measurable business outcomes.
Our nearshore hub will anchor operational excellence, enabling scale and consistency:
Main Responsibilities
Stakeholder Management & Strategic Insight
Drive strong business partnerships with brand marketers, TLLs, medical, field sales, logistics vendors, compliance, and legal through regular Field Engagement Team interaction and meaningful insights
Lead the business review presentation and dashboard process highlighting progress, trends, opportunities, risks, program volume, cost, and speaker/topic utilization
Help guide brands toward goal attainment by analyzing data, identifying trends/risks/opportunities, and providing strategic recommendations
Actively participate in/lead field champion calls, providing guidance and inquiry support
Cross-Functional Partnering
Collaborate with Compliance, Legal, Veeva Events Support, Vendor, and Hub colleagues to address issues and ensure alignment
Lead teams through transformation with resilience and accountability by role-modeling the right mindset and behaviors
Annual Bureau Set-up
Drive annual speaker contract on-boarding and Veeva events go-live processes as assigned including Marketing Kick-off, budget planning, speaker nomination/contracting, content/invitations, field configuration, and training coordination
System Expertise
Serve as subject matter expert for Commercial/Medical Events systems (Veeva/Salesforce.com, reporting platforms, nomination tools) and company policies
Support project execution with timely responses to Veeva System counterparts and actively share knowledge with FEM teammates
Demonstrate working knowledge of Power BI, Budget, and Events reporting; analyze reporting and explain details to stakeholders
Business Analytics & Performance Management
Utilize business data analytics to understand program performance, identify trends, and generate insights for improved decision-making
Run ad hoc reports to support business needs and stakeholder requests
Support business review process and dashboards to ensure they meet business requirements and provide actionable insights
Develop and maintain metrics/reporting environments leveraging Veeva, Jira4business, and Power BI
Leverage AI tools, automation platforms, and digital technologies to enhance productivity and generate data-driven insights
Translate analytical findings into clear, compelling presentations for brand and sales leadership
Process Development & Continuous Improvement
Create and maintain process flows and guidance documents to ensure standardized operations and knowledge transfer
Review support and training documentation as needed to ensure accuracy and relevance
Proactively identify inefficiencies, question existing processes, and implement solutions that optimize workflows and enhance performance
Apply opportunity management discipline to prioritize activities and ensure resources are deployed against highest-value opportunities
Ensure programs are executed in full compliance with company policies and regulatory requirements
Education And Technical Experience Required
Bachelor's Degree required; advanced degree preferred
10+ years progressive experience in commercial/sales/marketing operations within pharmaceutical, biotech, or equivalent organization
Demonstrated experience applying business data analytics to generate actionable insights from complex, multi-source data sets
Operational Excellence — proven ability to deliver quality results consistently and maintain high standards
Optimization — demonstrated track record of working smarter, improving processes, and driving efficiencies
Scalable Delivery — experience growing processes and systems with increasing demand while maintaining quality
Proven track record of sales force effectiveness support, promotional program design, or commercial operations
Excellent stakeholder communications with ability to influence without authority at all organizational levels
Advanced proficiency in Microsoft Office Suite including PowerPoint presentations skills and excel, Salesforce.com/Veeva, and reporting platforms (Power BI, QlikSense)
Deep understanding of pharmaceutical compliance requirements including Sunshine Act/transparency reporting
Strong interpersonal skills with demonstrated ability to train, coach, and develop others
Preferred Qualifications
Direct experience supporting event management or speaker bureau programs in pharmaceutical/biotech organization
Proficiency with Veeva Events Management, Jira4Business, and Power BI
Experience with AI-powered analytics tools, automation platforms, or digital innovation initiatives
Demonstrated project management success including vendor relationships and cross-functional workstreams
Certification in change management, process improvement methodologies (Lean, Six Sigma), or digital transformation
Core Competencies Technical: Business Data Analytics | Sales Force Effectiveness | AI Fluency & Digital Innovation | Territory Alignments
Functional: Strategic Thinking | Change Leadership | Stakeholder Communications | Continuous Improvement & Process Excellence | Operational Excellence & Scalable Delivery
Why choose us?
Bring the miracles of science to life alongside a supportive, future-focused team
Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave
Play a key role in shaping and optimizing our content strategy, driving business growth and achieving impactful results

Work arrangement
No