Operations Senior Specialist II - Capital Market Registration

Bring precision and pace to work that directly supports customers and business partners. In this role, you will help ensure pricing updates are completed accurately and on time so transactions can be confirmed and downstream teams can manage daily position and risk. You will collaborate across home lending channels and provide clear, professional service to partners who rely on timely answers. You will also build deep expertise in pricing maintenance, process controls, and operational risk awareness.
As an Operations Senior Specialist II on the Capital Market Registration team, you will ensure pricing and loan maintenance updates are completed accurately and within established service timelines so customers receive timely, accurate transaction confirmations. You will manage daily pricing requests from internal and external partners, input and validate loan data in the loan origination system, and complete required reporting. You will troubleshoot issues as they arise, escalate when needed, and apply controls to help manage pricing and hedging risk. You will communicate directly with partners (including phone-based support), providing prompt and accurate responses.
Job responsibilities
Review and respond to daily pricing and loan maintenance inquiries from home lending partners
Process pricing maintenance changes, including extensions, relocks, renegotiations, and product or rate updates
Update and validate loan data in the loan origination system with a high degree of accuracy
Manage work queues to meet established service timelines and same-day completion expectations
Provide professional, candidate-centric customer service by handling inbound calls and written requests
Follow required internal procedures and applicable external regulations while completing transactions
Produce and reconcile assigned daily reports and ensure data completeness and accuracy
Identify, investigate, and resolve issues and errors; escalate items that require additional review
Partner with downstream stakeholders to help ensure pricing changes flow correctly to position and risk processes
Adapt to frequent changes in requirements, controls, and process guidance
Support multiple home lending channels, including consumer and correspondent workflows
Required qualifications, capabilities, and skills
Experience providing customer service support in a phone-based and contact-center environment
Experience entering and validating data in an operational system (for example, a loan origination or servicing platform)
Demonstrated attention to detail and ability to maintain accuracy across high-volume, time-sensitive work
Ability to communicate clearly and professionally with internal and external partners
Ability to manage multiple tasks and deadlines in a fast-paced environment
Ability to identify process exceptions and follow escalation procedures when needed
Ability to follow documented procedures and apply controls to reduce operational risk
Knowledge of loan origination lifecycle concepts
Proficiency with standard productivity tools (email, spreadsheets, and workflow/queue tools)
Preferred qualifications, capabilities, and skills
Experience supporting home lending pricing and/or rate lock maintenance work
Experience handling pricing exceptions and applying product or program guidelines
Bachelor’s degree in finance, business, or a related field