Sr. Business Development Representative, Strategic Accounts

Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Location: Remote, United States.
What You’ll Do
As a Senior Business Development Representative, you will play a key role in driving new business growth across strategic accounts in North America. You will focus on building pipeline, engaging senior stakeholders, and partnering closely with Strategic Account Executives to execute targeted account strategies.
Drive outbound prospecting across strategic accounts using calls, email, LinkedIn, and targeted campaigns
Identify, research, and engage key decision-makers within Strategic and Enterprise organizations
Partner closely with Strategic Account Executives to execute tailored account-based strategies and develop territories
Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities
Clearly articulate the value of Genesys Cloud and CX solutions aligned to customer challenges and business outcomes
Consistently generate qualified pipeline aligned with regional revenue goals
Maintain accurate activity tracking, pipeline management, and reporting in Salesforce
Meet and exceed KPIs related to meetings booked, pipeline creation, pipeline acceleration and conversion rates
What You Bring
You are a driven, curious, and results-oriented professional with a passion for building pipeline and engaging customers.
3–5 years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments
Fluent in English
Proven track record in outbound prospecting and pipeline generation
Comfortable engaging mid-senior-C-level stakeholders in complex organizations
Excellent communication, organizational, and time-management skills
Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools is a plus
Incredible business acumen
Why Genesys
Join a global leader in customer experience and cloud technology
Gain experience working with some of the largest companies in the world on a team with strong market potential
Competitive compensation with performance-based incentives
Clear career progression within an outstanding sales organization
Collaborative, diverse, and inclusive team environment
#LI-CP1 #LI-Remote
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$54,700.00 - $96,300.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
Working at Genesys
AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
Our Talent Acquisition team reviews your application with the hiring team.
A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
Next, you'll meet the hiring manager and other members of the interview team.
We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Pl