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The TPM (Technical Program Manager) works with Oracle's top Fusion Analytics customers, influencing and ensuring the success of Fusion Data Intelligence user adoption. As the TPM, you will partner with the solution engineer (CEAL) to guide the customer through their adoption journey, from onboarding through to adoption, resulting in increased customer usage and product success. You will also be responsible for removing adoption blockers, working with the product management team, connecting customers to FDI resources, and providing general product and analytics guidance. Additionally, you will be expected to contribute to a growing organization by creating and delivering new content and playbooks.
Career Level - IC4
Responsibilities
Oversee assigned enterprise FDI customers to uncover business use cases and achieve business value.
Serve as the customer's FDI point of contact and trusted advisor
Track and manage user adoption and customer risk from a product level, using both data and customer insights
Develop success plans that include stakeholder relationships, governance and adoption plans
Support customer escalations and cross-functional engagements
Contribute to the development of the FDI playbook, adoption best practices, and enablement for successful customer engagement
Collaborate with technical (Product, Solutions Engineering) and business (Sales, Customer Success) teams to drive user and product adoption
Qualifications
6+ years of Customer Success Management experience or similar role in the tech industry (analytics & data highly preferred). Bachelor’s degree required.
Prior experience in SaaS, Analytics and/or use of Analytics tools (eg Power BI, Tableau, OAC) required, including understanding of technical concepts
Strong attention to detail, ability to operate independently and drive towards outcomes
Experience collaborating and influencing senior leadership, including Product Management, Technical Support, and Software Engineering
Experience with Oracle Fusion ERP or HCM strongly preferred
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