Principal Technical Program Manager

Works with management and stakeholders to align priorities and goals using technical know-how in a fundamental engineering area or technical domain. Establishes scope and milestones for each aspect of a technical program, aligning to the broader program plan and company strategies and goals. Manages technical programs and complex, cross-organizational initiatives impacting products and business. Manages highly complex issues, bottlenecks and/or risks, escalating issues when appropriate. Leads technical program improvement, implementing best practices and driving cross-team process optimizations to improve processes. Leads efforts to integrate continuous improvement within technical programs, driving insights across many workstreams to generate recommendations that deliver operational efficiencies. Facilitates collaboration across multiple teams, driving technical discussions that align priorities and program goals. Provides technical expertise, direction and mentorship to cross-functional teams. Creates and automates reporting, partnering with development teams to continue improving reports, dashboards, forecasts, and models to help manage technical program execution. Acts as a technical liaison with or between stakeholder teams, driving effective collaboration for customer success within Oracle commitments.
Career Level - IC4
Key
Responsibilities
Technical
Management and Execution - Technical Management:
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Leverages
technical knowledge to identify risks, manage scope, estimate program
timelines, request feasibility, testing requirements, and determine appropriate
resources.
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Ensures
that product or service delivery meets the third party, security, export, and
accessibility compliance requirements.
–
Drives
rapid response to security escalations, coordinating across teams and
communicating to executives to assess risk, determine mitigation strategies,
and align and execute optimal proposed path to resolution.
–
Forecasts
program demands and resourcing to identify risks and ensure that goals are
achievable.
–
Leads
the development and implementation of evolving processes to ensure that
organizational SLAs are met.
Technical
Management and Execution - Technical Strategy and Execution:
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Utilizes
technical knowledge to identify, track, and manage program dependencies and
risks.
–
Supports
rapid response to escalations, coordinating within team and communicating to
senior team members to assess risk, determine mitigation strategies, and
execute the optimal proposed path to resolution.
–
Supports
planning by identifying dependencies and risks.
–
Develops
delivery standards and guidelines in alignment with Oracle best practices.
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Identifies
and quantifies opportunities for process automations and advocates for
prioritization.
–
Contributes
to incident management efforts and identifies opportunities to improve
processes, as applicable.
Program
Oversight - Strategy and Decision-Making:
–
Aligns
priorities with customers, service, and stakeholder teams through regular
reporting to senior leadership.
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