Senior Account Executive, Enterprise

Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Role Overview:
Senior Account Executive, Enterprise will lead the strategic growth for Genesys across Malaysia by expanding market presence within high-value enterprise accounts and advancing large-scale customer experience transformation initiatives. This role is responsible for accelerating enterprise adoption of Genesys Cloud CX while driving long-term customer value through recurring revenue growth and platform expansion.
As a senior consultative sales professional, you will own a portfolio of named enterprise accounts and priority whitespace opportunities across Malaysia. You will drive new logo acquisition, expand existing relationships, and position Genesys Cloud CX as a strategic platform across customer experience, employee experience, AI-powered engagement, digital transformation, and operational excellence.
This is a high-impact individual contributor role requiring strong enterprise sales discipline, executive engagement capability, deep understanding of the Malaysia market, and the ability to orchestrate complex sales cycles across customers, partners, and internal stakeholders.
Key Responsibilities (but not limited to..):
Own and execute the Malaysia enterprise sales strategy to increase Genesys visibility, relevance, and market share across high-value accounts
Develop and grow a portfolio of strategic enterprise customers and prospects, focusing on large-scale opportunities with strong annual recurring revenue potential
Identify, qualify, and close net-new business opportunities across priority sectors including financial services, telecommunications, public sector, healthcare, digital-native enterprises, utilities, and conglomerates
Build and manage a robust pipeline of enterprise opportunities with strong forecast accuracy and disciplined deal progression
Drive revenue growth through new logo acquisition, account expansion, cross-sell, up-sell, renewals influence, and partner-led opportunities
Act as the primary business owner for assigned enterprise accounts, building trusted relationships with C-level executives, business leaders, technology stakeholders, and transformation sponsors
Develop account plans that align customer priorities, business outcomes, decision criteria, and expansion potential
Lead executive conversations on customer experience modernization, cloud transformation, AI-enabled engagement, contact center evolution, and operational efficiency
Drive complex, multi-stakeholder enterprise sales cycles from discovery through negotiation and executive closure
Apply MEDDPICC or equivalent methodologies to strengthen qualification, manage risk, and improve deal predictability
Collaborate with presales and technical teams to translate customer requirements into compelling solution narratives and proposals
Differentiate Genesys through strong positioning across cloud, AI, orchestration, data-driven engagement, ecosystem integration, scalability, and security
Expand partner engagement with system integrators, advisory firms, and ecosystem partners to increase market reach and influence
Identify and drive cross-sell and up-sell opportunities that increase platform adoption, recurring revenue, and long-term customer value
Required Qualifications:
10+ years of experience in technology sales across enterprise software, SaaS, cloud, CX, CRM, contact center, AI, or data platforms
Proven track record of selling complex technology solutions into large enterprise accounts
Demonstrated success closing and expanding high-value deals, including transactions above USD500k
Experience developing new markets and growing strategic enterprise accounts
Strong understanding of the Malaysia enterprise market, including business culture, buying behavior, regulatory considerations, and industry dynamics
Experience engaging senior executives across business, technology, operations, and transformation functions
Strong command of enterprise sales methodologies such as MEDDPICC, challenger selling, or value-based selling
Ability to orchestrate cross-functional teams across presales, customer success, partners, legal, finance, and executive stakeholders
Excellent communication, negotiation, and account planning skills
Proficiency with CRM and sales tools such as Salesforce, Clari, LinkedIn Sales Navigator, and related platforms
Fluency in English, with Bahasa Malaysia proficiency preferred
Bachelor’s degree in business, technology, engineering, or a related field preferred
Preferred Qualifications:
Experience selling customer experience, contact center, workforce engagement, or digital engagement platforms
Familiarity with cloud, AI, analytics, and journey orchestration technologies
Established relationships within Malaysian enterprises, financial institutions, telecommunications providers, healthcare groups, or government-linked organizations
Experience working within regional or matrix organizations across Southeast Asia or Asia Pacific
Background in selling CCaaS, UCaaS, CPaaS, or enterprise AI solutions
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must be legally permitted to work in Malaysia.
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Working at Genesys
AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
Our Talent Acquisition team reviews your application with the hiring team.
A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
Next, you'll meet the hiring manager and other members of the interview team.
We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
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