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Description supplied by the original job listing.
Location:
Chennai, TN, IN
Areas of Work: Sales & Marketing Job Id: 15328
External Job Description
Role Purpose
The Field Technical Support (FTS) Officer will serve as the on-site technical custodian for assigned APPS Mega accounts and mega-sites. The role is responsible for diagnosing site conditions, recommending fit-for-purpose product systems, supervising critical application work and supporting successful execution of complex or high-value waterproofing, flooring and repair projects. The position is expected to strengthen customer confidence, improve site conversion, reduce complaints and compensation, and enable business growth through technically sound interventions.
Key Responsibilities
Technical Diagnostics & Solutioning
Conduct detailed site assessments for waterproofing, industrial flooring, repair and rehabilitation requirements.
Evaluate concrete structures, substrate condition, structural distress, water ingress, cracks, delamination, corrosion, dampness and other failure indicators.
Identify root causes at problem sites and recommend suitable product systems and application methodologies.
Prepare practical site recommendations, technical notes and corrective action inputs for customers, contractors and sales teams.
Project Site Support & Execution Supervision
Provide on-site support for mega-sites, strategic accounts and complex/high-value executions.
Supervise critical applications of preformed membranes, liquid-applied membranes, industrial floorings and repair systems.
Ensure correct substrate preparation, method of application, detailing, sequencing and workmanship quality.
Support mock-ups, trials, first-time applications, system demonstrations and site-level contractor enablement.
Quality Assurance & Service Management
Monitor adherence to approved specifications, standard application procedures and quality expectations.
Undertake site audits and identify execution risks before they become service issues.
Investigate complaints, conduct root cause analysis and recommend corrective and preventive actions.
Drive reduction in repeat complaints, service escalations and compensation payouts.
Customer, Account & Sales Support
Act as the technical interface for builders, consultants, contractors, PMCs, industrial customers and internal APPS teams.
Support product/system approvals, technical discussions, presentations and site conversions.
Train applicators and site teams on correct application practices, system limitations and execution controls.
Provide competitive intelligence and site learnings to improve solutioning and account conversion.
Work arrangement
No
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