Principal – Power Automate & Data Analytics (ITSM Governance Automation)

About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Position Summary
We are seeking a highly skilled and innovative Principal Power Automate & Data Analytics Engineer to lead the transformation of ITSM Governance through automation, analytics, AI-driven insights, and workflow optimization. This role is responsible for architecting, developing, and governing enterprise-scale automation solutions that eliminate manual effort, improve compliance, enhance reporting accuracy, and drive operational efficiency across IT Service Management processes.
The ideal candidate will possess deep expertise in Microsoft Power Platform (Power Automate, Power Apps, Power BI), strong ITSM governance knowledge, advanced analytics capabilities, and the ability to design intelligent automation solutions that streamline governance activities across Incident, Problem, Change, Knowledge, Availability, Capacity, Service Request, Risk, Audit, and Operational Excellence functions.
This is a hands-on principal engineering role requiring technical leadership, data-driven decision making, enterprise architecture thinking, and the ability to influence organizational transformation through automation and innovation.
Key Responsibilities
ITSM Governance Automation Strategy
Define and execute the enterprise roadmap for ITSM Governance automation.
Identify manual governance activities and transform them into automated workflows.
Drive automation-first thinking across Service Management and Operations teams.
Establish automation standards, reusable frameworks, templates, and best practices.
Build scalable governance solutions that improve productivity, compliance, and service quality.
Power Automate Engineering
Design, develop, and support enterprise-grade Power Automate solutions.
Create intelligent workflows for:
Governance reviews
Audit evidence collection
Risk management activities
Policy compliance monitoring
CAB approvals
Change governance controls
Knowledge lifecycle management
Major Incident governance
Problem Management workflows
KPI reporting and escalation processes
Develop API integrations with ServiceNow, Azure, Microsoft 365, SharePoint, Teams, Dataverse, and third-party platforms.
Implement exception handling, resiliency controls, and automation monitoring.
Data Analytics & Executive Reporting
Design and develop enterprise Power BI dashboards and reporting platforms.
Build KPI, KRI, SLA, SLO, OKR, and compliance reporting solutions.
Develop advanced DAX measures, semantic models, and automated reporting frameworks.
Analyze operational data and identify efficiency opportunities.
Create predictive and trend analytics for governance functions.
Implement executive scorecards that provide actionable insights and decision support.
ITSM Governance Enablement
Partner with ITSM Process Owners to modernize governance processes.
Automate recurring governance activities including:
Service reviews
Audit readiness
Compliance attestations
Control testing
Action item tracking
Risk assessments
Evidence management
Change reviews
Improve governance transparency through real-time reporting and analytics.
AI & Innovation
Leverage Microsoft Copilot and AI capabilities to improve governance workflows.
Implement AI-assisted analytics and intelligent automation.
Drive innovation initiatives that reduce operational overhead.
Evaluate emerging technologies and automation opportunities.
Promote citizen development while maintaining governance and security standards.
Platform Governance & Standards
Establish enterprise Power Platform governance standards.
Define development lifecycle, deployment, monitoring, and documentation standards.
Manage security, access control, data protection, and regulatory compliance requirements.
Drive platform optimization, performance tuning, and operational excellence.
Technical Leadership
Serve as the principal technical expert for Power Platform and analytics solutions.
Mentor engineers, analysts, and automation developers.
Lead architecture reviews and solution design workshops.
Influence enterprise automation strategies and technology decisions.
Partner with Architecture, Engineering, Security, Risk, Audit, and Operations teams.
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, Data Analytics, or related discipline.
15+ years of overall IT experience.
8+ years of experience in automation, analytics, or enterprise platform engineering.
5+ years of hands-on Power Platform development experience.
Strong knowledge of ITIL and ITSM processes.
Demonstrated experience leading enterprise-scale automation initiatives.
Experience working within regulated or governance-intensive environments.
Required Technical Skills
Power Platform
Power Automate
Power Apps
Dataverse
Power Virtual Agents
Power Platform Administration
Data & Analytics
Power BI
Power Query
DAX
Data Modeling
Executive Dashboard Development
Reporting Automation
Integration Technologies
REST APIs
Graph API
Azure Logic Apps
Azure Functions
SharePoint
Teams Integration
ITSM Platforms
ServiceNow
ITSM Governance Frameworks
Performance Analytics
Service Reporting
Data Technologies
SQL
Azure SQL
Fabric / OneLake (preferred)
Snowflake (preferred)
Databricks (preferred)
AI & Automation
Microsoft Copilot
Generative AI Solutions
Predictive Analytics
Intelligent Document Processing
Workflow Optimization
Preferred Certifications
Microsoft Certified: Power Platform Solution Architect
Microsoft Certified: Power Platform Developer Associate
Microsoft Certified: Data Analyst Associate
Microsoft Certified: Fabric Analytics Engineer
ITIL v4 Managing Professional or Expert
ServiceNow Certification
Azure Solutions Architect Certification
Leadership Competencies
Strategic Thinking
Innovation & Automation Mindset
Data-Driven Decision Making
Executive Communication
Enterprise Architecture Thinking
Influencing Without Authority
Continuous Improvement
Operational Excellence
Customer & Stakeholder Focus
Mentorship & Technical Leadership
This role is ideal for a senior technologist who can become the organization's automation authority for ITSM governance, driving large-scale efficiency gains through Power Platform, Analytics, AI, and modern workflow engineering.
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.
About Our Pune Office
The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations