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Fresher Walk-In Drive for Customer Support Executive (Voice) for HCLTECH
HCL Tech Hiring for US/UK Voice Process 05 Sept 2026 & 06 Sept 2026 Walk in directly.
Walk in Timing- 11am-2pm
Interview Location: - HCL Technologies: -
HCL Tech - NSL Techzone Plot No 8, sector 144 Noida , Uttar Pradesh 201304
Designation: Customer Care Representative-Freshers
Any Grad/UG can apply (No Regular Students / No Law Graduate)
B.tech, MTech, BCA and MCA is not eligible.
Work Location: Noida
Two Way Cabs Available
Job Description - Customer Service Executive - Fresher
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers.
Work Experience & Qualification criteria:
Excellent communication skills - both verbal and written - with a professional telephone etiquette
Helpful, empathetic, and enthusiastic about customer service
Freshers in US/UK Inbound calling preferably in Banking domain
Job Description
Answer all inbound queries as per call flow procedure.
Adherence to process to ensure high quality and customer service.
Follow escalation procedures for issues uncontrollable at agent level First call resolution.
Break schedule adherence.
Involvement in motivational activities, implementing feedback given during monitoring sessions.
Updating various logs like escalation log, complaint tracker etc.
Ensuring data security - proprietary data of customers
Please don't carry laptop while coming for interview
Contact Person- Urmika Shah Mehta
Urmika.shahmehta@hcltech.com
Work arrangement
No
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