Assistant Outlet Manager - China Blue (Pre-Opening) - Conrad Kuala Lumpur

An Assistant Outlet Manager - China Blue serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
2-4 years in a managerial position in a luxury hotel or international chain hotel.
Good English skills, both written and verbal to meet business needs.
Familiar with computer systems and knowledge of POS systems, inventory control.
Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
Strong leadership, people management and training skills.
Guest oriented and able to confidently build and exceed service standards.
Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
Strong interpersonal skills and attention to details.
Key strengths (under the 9 competencies) in people management communication and planning.
Show commitment and ability to develop as an Outlet Manager in your next role.
As the Assistant Outlet Manager - China Blue, you will be responsible for performing the following tasks to the highest standards:
Maintain a high guest service focus by approaching your job with the guests always in mind.
Create an environment where everyone in the department is focused on “creating that special experience” and delivering exceptional and personalized service.
Maintain a strong presence on the floor during lunch, dinner, weekends, festive periods, and peak service periods.
Actively seek verbal feedback from customers and team members and communicate relevant feedback to the Outlet Manager.
Positively deal with customer complaints and comments, taking immediate action where possible and escalating to the Outlet Manager when required.
Ensure all customer requests and queries are responded to promptly and effectively.
Be proactive towards guests and anticipate their needs, particularly for VIPs, regular guests, business diners, and special occasions.
Assist in ensuring the panoramic skyline views, glass-floor dining experience, restaurant ambience, and overall presentation are maintained to the required standard.
Assist the Outlet Manager in managing the day-to-day operation of restaurant and take responsibility for the outlet during delegated shifts or in the absence of the Outlet Manager.
Ensure the restaurant is properly set up and ready before each service period, including mise en place, table settings, service stations, equipment, cleanliness, and overall presentation.
Monitor reservations, seating arrangements, guest flow, table turnover, and restaurant capacity during service.
Assist in allocating team members according to business levels, reservations, VIPs, groups, and operational requirements.
Conduct regular floor checks during service to ensure smooth operations and immediate resolution of operational issues.
Ensure effective opening, handover, briefing, and closing procedures are followed.
Participate actively in service during peak periods and provide operational support to the team where required.
Ensure adequate resources, operating equipment, crockery, cutlery, glassware, and other supplies are available for each service period.
Maintain good knowledge of Chinese cuisine, menu items, ingredients, cooking methods, signature dishes, and beverages to confidently assist guests and the service team.
Ensure team members are properly briefed on menu changes, daily specials, chef recommendations, unavailable items, dietary requirements, and allergens.
Ensure team members are able to provide appropriate recommendations and explain menu items accurately to guests.
Promote appropriate Chinese dining etiquette and service standards, including sharing-style dining, table service, and guest interaction.
Work closely with the Kitchen team to ensure effective communication regarding menu availability, guest requests, dietary requirements, and service issues.
Assist the Outlet Manager and Executive Chinese Chef in implementing menu changes and ensuring the team is properly trained on new dishes and offerings.
Provide clear direction and guidance to team members during each service period.
Conduct or assist with pre-shift briefings covering reser

Work arrangement
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