GCS CIAM Product Delivery Manager

CIAM Product Delivery Manager
We are seeking an experienced Consumer / Customer Identity and Access Management (CIAM) Product Delivery Manager to lead an enterprise CIAM implementation engagement. This is a senior, client-facing delivery role requiring someone who can own the full delivery lifecycle — from scoping and configuration through go-live and adoption — while serving as the primary point of contact throughout. The ideal candidate brings deep IAM/CIAM platform experience and the ability to operate confidently across both technical and executive audiences.
GCS CIAM Product Delivery Manager – Vice President Customer Identity and Access Management (CIAM) Role is key to delivery of CIAM strategic components across State Street. Primary Location: Clifton NJ; Secondary Location: Princeton, NJ
Key Responsibilities:
Serve as the primary delivery contact, building trusted relationships with client IT leads, stakeholders and vendors
Conduct executive business reviews, translating deployment outcomes into measurable security and business ROI
Feed customer insights back to internal Product and Engineering teams to influence platform roadmap
Proactively monitor adoption health, identify expansion opportunities, and support renewal conversations
Draft and deliver regular internal communication for CIAM initiatives to internal senior stakeholders
Configure CIAM platform components including MFA, SSO, RBAC, JIT provisioning, and self-service identity portals
Development of CIAM omni-channel (Digital, Voice, Paper) standard patterns
Includes identification of and recommendations for leading digital experiences to serve as benchmarks for clients CIAM future state
Includes anticipated emerging digital experience trends
Your team
You'll be working in the Customer Identity & Access Management Team which is part of Global Cybersecurity (GCS). This role specifically aligns with our External Authentication products, which provide solutions for clients globally. Our team consists of highly skilled technical experts across the globe. Your team has an amazing opportunity to make significant positive impact.
Your expertise:
Strong stakeholder management skills across both technical and executive audiences
Clear written communication skills — runbooks, integration guides, and status reports
10+ years of hands-on IAM/CIAM platform implementation and delivery experience
Demonstrated experience managing large-scale user onboarding and identity migration projects
Strong project management capability including scope, planning, risk, and change management
Prior consulting or client-facing delivery experience, comfortable operating with autonomy in a client environment
Experience at an IAM vendor, system integrator, or cybersecurity firm is a strong plus
Good understanding of MFA, PAM and Risk Based Authentication
Deep technical understanding of IAM solutions across multiple vendors. Like Microsoft and Okta
Ability to work across teams
Plus if you have:
Business outcomes mindset
Excellent interpersonal communication skills with strong spoken and written English
Collaborative team worker
Flexibility to accommodate working across different time-zones
Experience with NIST SP800-63 Digital Authentication Standard
Salary Range:
$125,000 - $215,000 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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