Business Development Associate

Company Description Urban Company is a technology-driven platform that connects customers with trusted professionals for a wide range of home and beauty services, including repairs, cleaning, salon, and spa experiences. The company focuses on making urban living easier through reliable, high-quality, and transparent services. Urban Company operates across India, UAE, Singapore, and KSA, and also offers Native, its in-house brand of smart home solutions designed to make everyday living safer and simpler. Central to the platform are Skill India–certified service professionals, trained through comprehensive programs in partnership with NSDC. The company is committed to enabling dignified livelihoods and delivering consistent service excellence.
Role Description The Business Development Associate role is a contract, on-site position based in the Mumbai Metropolitan Region. The associate will identify and onboard new service partners, build and maintain strong relationships with existing partners, and support them in improving service quality and customer experience. Daily responsibilities include market research, tracking performance metrics, coordinating with cross-functional teams, and implementing initiatives to drive growth in assigned categories or regions. The role also involves addressing operational issues, gathering feedback from partners and customers, and contributing to local marketing or outreach campaigns to strengthen Urban Company’s presence.
Qualifications
Strong business development, sales, or account management skills, with the ability to build and sustain professional relationships.
Competence in market research, data interpretation, and performance tracking to support decision-making and growth initiatives.
Excellent communication, negotiation, and stakeholder management skills to engage service partners and internal teams effectively.
Ability to work on-site in the Mumbai Metropolitan Region, with strong organizational skills and attention to detail.
Comfort with technology platforms, CRM tools, and spreadsheets for daily operations and reporting.
Bachelor’s degree in Business, Management, Marketing, or a related field is preferred.
Prior experience in marketplaces, consumer services, or startup environments is an advantage.
Demonstrated problem-solving mindset, resilience in a fast-paced setting, and commitment to ethical, customer-centric business practices.

Work arrangement
No