Live opening · Posted 4 days ago
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Description
We are looking for Customer Service Associate for the VKYC (Video Know Your Customer) verification process, you will be responsible for conducting real-time video-based identity verification of customers to ensure compliance with regulatory requirements and organizational policies.
Key job responsibilities
Video Calls: Answer live video calls with new customers to check their identity.
Check ID Documents: Look at original ID cards (like PAN card, Aadhaar, Passport, or Driver's License) shown on camera to make sure they are real and not modified.
Face Match: Make sure the person on the video call looks like the photo on their ID card.
Check Location: Verify that the customer is calling from an allowed location using the map system.
Spot Fraud: Pay close attention to spot fake documents, fake photos, or suspicious behavior. Report any risky cases to your team lead.
Save Records: Take clear screenshots, enter customer details into the computer, and save the session details accurately.
Help Customers: Talk politely to customers, answer their simple questions, and guide them step-by-step through the call.
Follow Rules: Follow company procedures and government safety laws closely.
Basic Qualifications
Experience in oral and written communication
Experience in deploying identity and access management systems, or experience that includes strong analytical skills, attention to detail, and effective communication abilities
Knowledge of basic computer business applications such as MS Word, MS Excel and MS Outlook
Experience handling confidential information and maintaining professionalism in dealing with senior executives, or experience at Amazon
Experience working in a fast-paced and ambiguous environment
Experience in a customer service environment
Bachelor's degree
Preferred Qualifications
Prior VKYC experience.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - CapFloat Financial Service Pvt Limited - S85
Job ID: A10528185
Work arrangement
No
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