Senior Manager, Data Center Operations

Oversees Data Center Operations across multiple data centers, managing and integrating team performance, operations metrics, and capacity analysis into the broader business line strategy. Directs multiple teams in supporting escalated technical issues, crisis management, and root cause analysis, while standardizing processes and maintaining an accurate knowledge base. Supports new region builds and expansion activities, acting as a senior liaison with project and engineering teams to manage timelines, capacity, and ensure adherence to world-class standards. Engages and advises teams responsible for installations, repairs, inventory, and logistics, enforces standards for component replacements and upgrades, recommends significant purchases, and implements advanced maintenance strategies to optimize data center efficiency and stability.
Career Level - M3
Key Responsibilities
Data Center Site Portfolio Management:
-Oversees Data Center Operations team across customer and Cloud Servicer Partner (AWS, Google, Micrsoft) data centres
Performance Monitoring and Analysis:
-Oversees multiple teams, integrates operations metrics into broader business line strategy.
-Directs performance evaluations for multiple teams, integrates findings into broader business line strategy.
-Supervises analysis of physical, power, and cooling capacity for multiple teams, integrates findings into broader business line strategy.
-Leads Guides collaboration across functions to support continuous improvement efforts in alignment with industry best practices, and mentors team members.
Issue Management and Automation:
-Directs multiple teams providing support for escalated complex technical issues.
-Proposes and implements advanced strategies for issue triage and leverages automation, scheduling, and monitoring tools to prevent and resolve potential problems.
-Identifies, documents, and standardizes issues, processes, and solutions, ensuring consistency and accuracy in the data center knowledge base, tailored to departmental requirements.
-Guides team members to implement strategy for incident or crisis management protocols in alignment with business continuity plans.
-Leads team members in performing Root Cause Analysis (RCA) following crises or incidents, and updates documentation to capture process improvements.
Data Center Expansion Support:
-Oversees the management of new region builds and expansion activities, both onsite and remotely.
-Acts as a senior liaison with project teams and data center engineering, ensuring comprehensive timelines and capacity needs are strategically managed for a broad array of expansion projects and site builds.
-Collaborates with and directs project teams to maintain world-class standards in all expansion projects and site builds.
Installation and Maintenance:
-Supoprts multiple teams in installations, repairs, inventory management, and logistics tasks for data centers.