Salesforce System Specialist

Salesforce System Specialist
Location: Solihull (Hybrid)
Working Pattern: Hybrid working model with 2–3 days per week required in our Solihull office.
What You Will Do
As the Salesforce System Specialist, you will be responsible for driving the adoption, optimisation, and effective use of Salesforce across the EMEA sales organisation. Acting as a trusted partner to sales leaders and commercial teams, you will provide expertise on sales tools, processes, and technologies to maximise productivity and business performance. You will leverage data, reporting, and analytics to deliver actionable insights, improve visibility of sales activities, and support strategic decision-making. This role combines sales operations, CRM leadership, stakeholder engagement, and continuous improvement to ensure Salesforce delivers maximum value to the business.
What We Offer
Competitive salary and comprehensive benefits package
Opportunities for career progression and professional development
Collaborative and inclusive working environment
Exposure to regional and global business initiatives
Access to industry-leading sales and CRM technologies
Employee wellbeing and assistance programmes
Pension scheme and additional employee benefits
How You Will Do It
Lead Salesforce adoption, governance, and best practices across the EMEA region
Act as the primary point of contact for Salesforce-related processes, enhancements, and user support
Partner with sales leadership to optimise sales processes and improve operational efficiency
Develop and maintain dashboards, reports, and KPIs that provide visibility into business performance
Analyse sales and pipeline data to identify trends, opportunities, and areas for improvement
Drive data quality initiatives and ensure the integrity of Salesforce information
Support sales forecasting, territory planning, and performance tracking activities
Collaborate with global teams on Salesforce enhancements, deployments, and system improvements
Deliver training, guidance, and user enablement programmes to maximise tool utilisation
Identify and implement continuous improvement opportunities across sales operations and technology platforms
What We Are Looking ForRequired:
University degree or an equivalent combination of education and experience
Minimum 6 years of experience in Salesforce administration, sales operations, CRM management, or a related field
Strong understanding of Salesforce CRM functionality, reporting, and analytics
Experience supporting sales organisations within a multi-country or regional environment
Advanced analytical skills with the ability to translate data into business insights
Experience creating dashboards, reports, and performance metrics
Strong stakeholder management and communication skills
Excellent problem-solving abilities and attention to detail
Ability to manage multiple priorities and deliver results in a fast-paced environment
Preferred:
Salesforce Administrator certification or equivalent qualification
Experience working within a complex global matrix organisation
Knowledge of sales forecasting, pipeline management, and territory planning
Experience with business intelligence and data visualisation tools
Project management or continuous improvement experience
About Us
At Johnson Controls, we transform the environments where people live, work, learn, and play. From optimising building performance to improving safety, security, and sustainability, our global team is committed to creating smarter, healthier, and more sustainable spaces. Through innovation, digital technologies, and operational excellence, we help our customers achieve their goals while delivering exceptional experiences. Join us and be part of a team shaping the future of intelligent buildings and connected solutions worldwide.
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