AGM - Lead - Technical Trainings

Role
AGM - Lead Technical Trainings
Job Level/ Designation
M2, AGM
Function / Department
Training and Development
Location
Hyderabad
Job Purpose
To drive end-to-end technical training operations — from need analysis to delivery and reporting — ensuring the workforce is upskilled effectively, training data is accurately tracked through the LMS, and stakeholders (SMEs, vendors, business teams) are coordinated seamlessly to meet organizational capability goals.
Key Result Areas/Accountabilities
Conduct Training Need Analysis (TNA) across teams/bands and translate findings into actionable training plans
Understand business requirements and coordinate with stakeholders for timely execution
Own end-to-end LMS operations: scheduling, assessments, attendance, and dashboard reporting
Publish regular learning metrics and MIS reports to leadership
Drive high participation rates for evening/off-hour training sessions
Coordinate with SMEs for content delivery and manage training calendars/scheduling
Maintain and update competency/skill matrices in line with role requirements
Track and update all training requirements across teams in a central repository
Liaise with external vendors for training planning, contracting, and delivery
Ensure audit-readiness of all training records and compliance documentation
Core Competencies, Knowledge, Experience
Strong stakeholder management and cross-functional coordination skills
Working knowledge of Training Need Analysis methodologies
Proficiency in LMS administration (course creation, scheduling, reporting, dashboards)
Experience building/updating skill and competency matrices
Vendor management and negotiation skills
Data-driven mindset — comfortable with metrics, dashboards, and MIS reporting
Ability to drive engagement/participation in voluntary or evening sessions
Strong planning and multitasking ability to manage parallel training tracks
Good communication skills (written and verbal) for SME and leadership interactions
Must Have Technical / Professional Qualifications
Master’s degree, MBA/PG in HR or L&D is a plus
10-15 years of experience in Technical Training / L&D, preferably in a technical operations or telecom/IT environment
Hands-on experience with at least one LMS platform (e.g., Moodle, Cornerstone, SAP Success Factors)
Proficiency in MS Excel/Power BI for metrics and dashboard reporting
Prior experience managing competency/skill matrices
Experience coordinating with SMEs and external training vendors

Work arrangement
No