Senior Executive Operations (BBW)

Purpose
Responsible for end-to-end management of all service partners in the branch including partner identification, on-boarding, start-up support, capability building and evaluation
Key Responsibilities
Responsibilities
Support the Head - Service & Channel Partner Development in the formulation of annual manpower plan for PDAs & DAs; Work closely with the Branch Heads and Regional Operations Heads to identify PDA/DA requirements in the Branch and forward the same to the Head - Service & Channel Partner Development
Identify potential service partners in the Branch and forward the same to Head - Service & Channel Partner Development
Support the Head - Service & Channel Partner Development in the empanelment of new service partners in the Branch
Conduct the induction program for all service partner staff in the Branch
Conduct all relevant operations trainings for all service partner staff in the Branch
Responsible for efficient functioning of all service partners in the Branch
Conduct regular audits of service partners in the Branch in terms of adherence to statutory requirements, service level agreements etc; Highlight any deviations to the Head - Service & Channel Partner Development and take corrective actions, if any
Monitor service partner staff performance on a regular basis
Key Result Areas and Key Performance Indicators
S.No
Key Result Areas
Key Performance Indicators
Reach expansion
Drive activities related to setup of service partners as per defined timelines
Service Performance of Service Partners
Operational Performance of
PDAs
Delivery Agents
Capability building of service partners
Conduct/ delivery of routine operations training programs for PDAs/DAs as per plan
Conduct of training/ capability building programmes for PDAs/DAs for rollout/ launch of new products or new processes
% coverage of PDAs/DAs in operations training programmes
Ensure Performance Driven Culture
Adherence to Performance Management system timelines and guidelines
Attrition
% PDA and DA attrition in the Branch

Work arrangement
No