Engineering & Engagement Manager

Job Description
This role will be accountable for end-to-end delivery success, engineering excellence, client satisfaction, and business growth. The role combines technical leadership and people management with client engagement, governance, commercial oversight, and strategic account development. The individual acts as the bridge between engineering teams, delivery leadership, and client stakeholders to ensure solutions are delivered effectively while creating long-term business value.
Responsibilities
Key Responsibilities
Client & Stakeholder Management
Serve as the primary escalation point for customers and key stakeholders.
Build trusted client relationships and drive customer satisfaction.
Lead governance meetings, steering committees, and executive reviews.
Manage stakeholder expectations, risks, dependencies, and escalations.
Identify opportunities for account growth, renewals, and additional services
Must travel onsite as needed
Engineering Leadership
Lead multiple engineering teams across projects
Driving engineering best practices, architecture governance, and quality standards
Oversee solution design, development, testing, deployment, and support
Promote automation, innovation, AI adoption, and continuous improvement
Ensure scalability, performance, and reliability of delivered solutions
Delivery Management
Own delivery commitments across projects and workstreams
Monitor schedules, milestones, resource utilization, risks, and dependencies
Ensure projects are delivered within scope, budget, quality, and timelines
Drive Agile, DevOps, and engineering excellence initiatives
Establish delivery metrics and performance dashboards
People Leadership
Manage team size of 50-100 members
Manage hiring, onboarding, mentoring, and career development
Conduct performance reviews and succession planning
Build high-performing and engaged engineering teams
Support capability development, upskilling, and cross-skilling initiatives
Foster a culture of accountability, collaboration, and innovation
Commercial & Financial Management
Manage portfolio revenue size between $5-$8 M
Manage profitability, utilization, and cost optimization
Support contract negotiations, SOW reviews, renewals, and change requests
Drive forecasting, budgeting, invoicing, and financial governance
Ensure delivery aligns with commercial commitments
Identify and pursue growth opportunities within existing accounts
Risk, Compliance & Governance
Ensure contractual compliance
Govern delivery processes, quality standards, and operational controls
Lead risk management, mitigation planning and drive corrective and preventive actions for delivery risk
Key Success Metrics (KPIs)
Client & Business
Customer Satisfaction (CSAT & CL)
Revenue growth (5% quarter on quarter)
Ensure renewals and account expansion
Delivery SLA adherence
Engineering & Delivery
On-time delivery %
Release predictability
Defect leakage
Production incidents
Automation adoption
Technical debt reduction
People
Employee engagement scores
Team retention
Training and certification achievements
Internal mobility and succession readiness
Financial
Resource utilization
Gross margin
Budget adherence
Forecast accuracy
Qualifications
ABOUT US
At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

Work arrangement
No