Event Services Manager - Grand Wailea, A Waldorf Astoria Resort

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for an Event Services Manager to join the Catering and Events team!
Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.
At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.
Want to learn more? Hotel Website, Facebook, Instagram, YouTube
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Event Services Manager, you’re not just overseeing all aspects of event planning and execution – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
#LI-MD1
Here's what you'll do during a typical day:
Execute high-quality events: Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience
Maximize revenue opportunities: Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience
Build client relationships: Establish and maintain strong communication with clients throughout the event lifecycle to manage expectations, ensure satisfaction, and drive repeat business
Guide team performance: Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service
Support the sales process: Participate in client site visits and pre-event meetings; demonstrate product knowledge and assist in shaping event solutions that align with client needs
Solve problems in real time: Apply sound judgment to resolve guest concerns, negotiate service adjustments, and address issues calmly and efficiently under pressure

Work arrangement
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