Live opening · Posted 3 days ago

Quality Analyst

BNP Paribas · Mohali district, India (On-site)

Linkedin No

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At a glance

The key details from the original listing.

Posted 3 days ago

CompanyBNP Paribas

LocationMohali district, India (On-site)

Work modeNo

SourceLinkedin

Listed3 days ago

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About the role

Description supplied by the original job listing.

Key Responsibilities: -
Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameter
sProvide constructive feedback and coaching to agents to improve performanc
eIdentify gaps in communication, process adherence and customer handlin
gPrepare and maintain quality reports, dashboards and analysis for leadershi
pSupport process improvement initiatives to drive customer satisfaction CSAT, NPS and FC
R
Qualification require
d:
Graduate in any str
eamMinimum 1-3 years of exp as a quality analyst in domestic real estate proc
ess

Work arrangement
No

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