Live opening · Posted 3 days ago
The key details from the original listing.
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Description supplied by the original job listing.
This job is provided by apna.co Key ResponsibilitiesHandle customer queries and provide appropriate resolutions.
Manage customer interactions through calling and email.
Handle approximately 70% calling and 30% email communication.
Provide accurate information regarding customer queries and services.
Maintain a professional and courteous approach while interacting with customers.
Ensure timely resolution of customer concerns and maintain customer satisfaction.
Follow company processes, guidelines, and quality standards.
Job DetailsProcess: Customer Service – Blended Process
Calling: 70%
Email: 30%
Shift Timing: Any 9-hour shift between 7:00 AM to 10:00 PM
Weekly Off: Rotational
Work Location: Juinagar, Navi Mumbai
Qualification: HSC / 12th Pass
Candidate ProfileGood communication skills.
Basic computer knowledge.
Ability to handle customer queries professionally.
Comfortable working in rotational shifts and with rotational weekly offs.
Candidates with a customer service/call centre background will be preferred.
Freshers with good communication skills are also welcome to apply.
Work arrangement
No
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