Relationship Officer Branch Banking

Group Company: AU Small Finance Bank Limited
Designation: Relationship Officer Branch Banking
Office Location:
Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.
Primary Responsibilities
- Manage customer relationships
Cross-sell banking products
Achieve branch targets
Ensure compliance with banking norms
Handle customer queries and complaints
Additional Responsibilities
- Conduct market intelligence
Support branch operations
Participate in promotional campaigns
Reporting Team
Reporting Designation:
Reporting Department:
Educational Qualifications Preferred
Category:
Field specialization:
Degree:
Academic score: Minimum 50% throughout academics
Institution tier: Tier 1 / Tier 2
Required Certification/s: NA
Required Training/s: Banking Operations Training (preferred)
Required Work Experience
Industry: Banking, Financial Services
Role: Customer Service, Sales
Years of experience: 2 to 5
Key Performance Indicators: - Customer satisfaction
Cross-sell ratio
Branch targets
Compliance score
Required Competencies: - Customer Centricity
Communication
Sales Orientation
Problem Solving
Required Knowledge: - Banking products
Regulatory norms
Customer service principles
Required Skills: - Relationship building
Communication
MS Office tools
Problem-solving
Required Abilities
Physical: NA
Other: High adaptability
Work Environment Details: Branch-based role with regular customer interactions
Specific Requirements
Travel: Yes – up to 20% of the time
Vehicle: Two-Wheeler Vehicle
Work Permit: Must be authorized to work in India
Other Details
Pay Rate: Fixed + Performance-based Incentives
Contract Types: Full-time, Permanent
Time Constraints: Standard banking hours
Compliance Related: Adherence to RBI and internal policies
Union Affiliation:

Work arrangement
No