Senior Bank Officer - MFIB - Sales & Services

Group Company: AU Small Finance Bank Limited
Designation: Senior Bank Officer - MFIB - Sales & Services
Office Location:
Position description: #*Position description*#
Primary Responsibilities: #*Primary Responsibilities*#
Additional Responsibilities: #*Additional Responsibilities*#
Reporting Team
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Reporting Department: #*Reporting Department*#
Educational Qualifications Preferred
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Field specialization: #*Field specialization*#
Degree: #*Degree*#
Academic score: #*Academic score*#
Institution tier: #*Institution tier*#
Required Certification/s: #*Required Certification/s*#
Required Training/s: #*Required Training/s*#
Required Work Experience
Industry: #*Industry*#
Role: #*Role*#
Years of experience: #*Years of experience*#
Job Brief:- AU Small Finance Bank Limited is seeking an experienced and dynamic professional to join our Sales and Service department. This role involves leading and managing sales initiatives and service delivery within the Microfinance and Individual Banking (MFIB) segment. The ideal candidate will drive business growth by developing strong client relationships, ensuring high-quality service standards, and implementing effective sales strategies tailored to the financial needs of micro and small enterprises. This position requires a strategic thinker with deep knowledge of financial products, regulatory compliance, and market trends in the financial services industry, committed to enhancing customer satisfaction and achieving business targets.
Responsibilities:-
Develop and execute sales strategies to achieve business growth targets within the MFIB segment.
Manage and nurture relationships with microfinance clients and individual banking customers to maximize customer retention and satisfaction.
Lead and mentor the sales and service team to ensure high performance and adherence to company policies and regulatory requirements.
Analyze market trends and customer needs to identify new business opportunities and tailor financial product offerings accordingly.
Ensure compliance with banking regulations, internal controls, and risk management policies in all sales and service activities.
Coordinate with cross-functional teams including credit, operations, and risk to streamline processes and enhance customer experience.
Monitor and report on sales performance metrics, preparing detailed reports for senior management to inform strategic decisions.
Resolve complex customer issues and complaints promptly, maintaining the bank’s reputation for excellent service.
Conduct regular training sessions for team members on product knowledge, sales techniques, and compliance standards.
Drive digital adoption initiatives within the MFIB segment to improve service delivery and operational efficiency.
Skill:-
Microfinance Sales Strategy
Client Relationship Management
Financial Product Knowledge
Regulatory Compliance
Risk Management
Team Leadership and Mentoring
Market Analysis
Customer Service Excellence
Performance Reporting
Digital Banking Solutions
Conflict Resolution
Cross-functional Collaboration
Preferred Qualifications:-
Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred.
Minimum of 7-10 years of experience in sales and service roles within the financial services industry, with a focus on microfinance or retail banking.
Key Performance Indicators: #*Key Performance Indicators*#
Required Competencies: #*Required Competencies*#
Required Knowledge: #*Required Knowledge*#
Required Skills: #*Required Skills*#
Required Abilities
Physical: #*Physical*#
Other: #*Other*#
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Specific Requirements
Travel: #*Travel*#
Vehicle: #*Vehicle*#
Work Permit: #*Work Permit*#
Other Details
Pay Rate: #*Pay Rate*#
Contract Types: #*Contract Types*#
Time Constraints: #*Time Constraints*#
Compliance Related: #*Compliance Related*#
Union Affiliation: #*Union Affiliation*#

Work arrangement
No