Senior Centre Manager - MFIB - Sales & Services

Group Company: AU Small Finance Bank Limited
Designation: Senior Centre Manager - MFIB - Sales & Services
Office Location: THIRUKOILURE Tirukkoyilur
Position description: Client sourcing with ETB & NTB clients, Client servicing
Primary Responsibilities
1. Achieve assigned target for sales and regular collection 2. Conduct center meeting as per the schedule 3. Ensure collection receipt agains collection 4. Depositing amount at branch as per company policy 5. Take follow up for FTOD cases 6. Pre-disbursement documentation process 7.Handle customer queries, build up customer relationship and develop brand value in the market 8. Conduct physical verification of customer residence to identify right client
Additional Responsibilities
1. Clarify all customer queries in terms of ROI, charges, repayment process, Insurance etc. 2. Do not get involved financial or non-financial transaction with customers. 3. Clear queries of customer, clarify all charges, and future legal implications 4. Maintain decency and good behaviour while dealing customers/gaurantors 5. Conduct reference check from neighbours or other customers from the village to check internal conflicts among group members. 6. Perform tasks with sincerity and maturity , not causing any harm to the goodwill and the dignity of the client. 7. Maintain customer confidentiality and do not disclore information about the client to any third party. 8. Adhere to code of conduct of the bank. 9. Timely reporting to supervisors and seniors 10. Take responsibility of bank information and do not disclose info to any Third party - verbal, written , soft copy. 11. Safeguard bank assets s.a. Identity Card, SIM, Tablet, Bag, Computer Systems, Mobile/printer etc.
Reporting Team
Reporting Designation:
Reporting Department:
Educational Qualifications Preferred
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Required Certification/s
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Required Work Experience
Industry: NA
Role: Center Manager
Years of experience: 0 to 1
Key Performance Indicators: Number of ETB & NTB clients disbursed, Collection efficiency, Customer relation
Required Competencies: 1. Ownership and accountability for results 2. Customer-centric mindset and actions 3. Familiar with IT tools and live tracking tools 4. Hard work and detail-orientation 5. Eager to learn and grow as a sales professional 6. Positive mindset, ethical and high integrity 7. Bias for Action and Urgency 8. Able to do communication in regional/local language
Required Knowledge: 1. Product/domain knowledge 2. Familiarity with Digital applications 3. Target Market Knowledge - Local Area geography familiarity 4. Ability to do detailed analysis on customer retention and to acquire NTB clients
Required Skills: 1. Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken 2. Relationship Management - Client-Centric Approach, respectful 3. Business tact & Negotiations - resolving Conflict
Required Abilities
Physical: 1. Physical fitness 2. Mental agility 3. Ability to do extensive field travel/work 4. Ability to handle work pressure and demanding clients
Other: 1. Valid Two-Wheeler Driving License 2. Personal 2-wheeler 3. Own Smartphone 4. Track record of past employment 5. Positive reference check and clear civil report
Work Environment Details: 90% - Field, 10% - Office
Specific Requirements
Travel: High
Vehicle: 2-wheeler
Work Permit: NA
Other Details
Pay Rate:
Contract Types: Permanent
Time Constraints: As per business requirements
Compliance Related: 1. Aherence to Code of Conduct policy of the bank 2. Non-disclosure of confidential information about bank, clients 3. Responsible handling of bank assets s.a. ID Card, SIM, Tablet, digital devices, Receipt book etc. 4. Adherence of KYC guidelines as per RBI instruction
Union Affiliation:

Work arrangement
No