Food and Drinks Supervisor - Banquet

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Banquet Supervisor, you’re not just overseeing the seamless execution of daily banquet operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Here's what you'll do during a typical day:
ob Responsibilities
The Banquet Supervisor will oversee and be personally involved in all operational aspects of respective banquet events, liaise with the event organiser and assure that all service steps are. Specifically, you will be responsible for performing the following tasks to the highest standards:
General:
-It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
-Waldorf Astoria Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
-It is part of your role and your responsibility to fully support all learning and development activities.
-You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
-Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
-Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
-Ensure compliance with the Hilton Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
-Waldorf Astoria West Bay has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
-To carry out any additional duties requested by management, related to hotel operational activities.
Departmental:
-Support the Assistant Manager in all operational and administrative aspects of Banqueting Operations to assure a smooth day to day operation and take charge of the department in his absence.
-Maintain a great synergy between Banqueting operations and all other F&B outlets.
-Work closely with the respective Culinary team members on coordinating service flow, timings and set ups of all events, including coffee breaks, buffet, set menus, cocktail receptions and any others as required.
-Constantly update the file with detailed overview of all banquet venues and work closely with the Assistant Manager and the Director of Banquets together to determine possible lay outs, set ups and floor plans.
-Ensure all venues will be fully set, including lighting music, decoration and other details at least thirty minutes’ prior the scheduled start time.
-Responsible that all audio-visual equipment will function perfectly, and organisers will be asked about optimal sound and visual effects; a IP deck or cell phone number will be given to the meeting organizer with which the audio visual technician can be summoned throughout the meeting.
-Ensure accuracy of all printed material, menus and buffet tags for every event: current, spelled correctly, clean and presentable.
-Assist the Director of Banquets and the Assistant Manager to observe all aspects of the business forecast and to plan the equipment and supplies accordingly and maintain access to resources of casual labour and assure high quality casual labour is available at all times.
-Support the Assistant Manager to supervise the overall maintenance and cleanliness of the outlet at all times and as assigned carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment.
-Constantly identify areas for improvement in service and food and beverage quality by reviewing feedback from the Events and Catering team, general guest comments, guest incident reports, and the WA Meeting Planner survey and share observations and recommendations with the Director of Banquets.
-Support the Director of Banquets to observe the competition, current market and international trends, prices with the market and other new ideas.
-Plan, guide and supervise the set-ups, execution and clearance of all events taking place in the hotel as well as outside caterings with the support of the Assistant Manager.
-Maintain a clear overview of all IG point of sales related set up and carry out regular check on accuracy of all items.
Colleague Relations:
-If requested assist the Director of Banquets to prepare a weekly roster to schedule all colleagues effectively depending on the events on the books and if necessary, reallocate colleagues to other areas in liaisons with other managers.
-Support the Assistant Manager to train, evaluate and schedule all colleagues and casuals, in accordance to the applicable standards, set ups and policies as per the overall business requirements.
-Encourage proactive, efficient and effective inter-departmental communication within and beyond the F&B division in order to promote a climate of teamwork and enthusiasm.
-Be committed to being a team player; proactively cooperating and supporting colleagues and superiors in operational tasks.
-Ensure that Waldorf Astoria’s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
Guest Relations:
-Ensure that a colleague will be present to greet all arriving attendees to the event, and to wish them a farewell upon the conclusion.
-Ensure to welcome the organizer by name and if the Director of Banquets or Assistant Manager is not present personally follow through any requirements of changes prior and during the event and execute them accordingly.
Constantly drive and motivate the team to create specific WOW moments to surprise and

Work arrangement
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