Personal Banker

Company Description YES BANK is a leading private sector bank in India, focused on transforming the country’s financial landscape through innovative and transparent banking solutions. With an extensive network of over 1200 branches and a strong presence in Retail, MSME, and Corporate banking, the bank offers a full range of financial services to diverse customer segments. YES BANK leverages advanced technology and deep industry insights, processing a significant share of UPI transactions nationwide, to meet evolving customer needs. The bank emphasizes robust risk management, sustainability, and long-term relationships with customers and stakeholders. Team members at YES BANK are supported with opportunities for growth, learning, and impact, in a dynamic environment that encourages professional development and ethical conduct.
Role Description The Personal Banker will be responsible for delivering high-quality banking services and relationship management to individual customers at the Rishikesh branch in an on-site, full-time capacity. Day-to-day responsibilities include assisting customers with opening new accounts, managing deposits, explaining banking products and services, and supporting customers in their personal finance decisions. The role involves handling routine transactions, addressing service inquiries, and proactively identifying opportunities to cross-sell relevant products such as savings accounts, fixed deposits, loans, and digital banking solutions. The Personal Banker will maintain accurate records, adhere to regulatory and internal compliance standards, and promote safe banking practices, including protecting customer credentials. Collaboration with branch colleagues to achieve service and sales targets, while ensuring a positive, inclusive, and secure customer experience, is central to this role.
Qualifications
Strong expertise in Personal Banking, including Opening New Accounts and managing Deposits.
Solid understanding of Finance and basic banking principles to guide customers in their financial decisions.
Proficient Customer Service skills, with the ability to handle inquiries, resolve issues, and build lasting relationships.
Excellent communication and interpersonal skills, with the ability to explain products and processes clearly and respectfully.
Attention to detail, accuracy in documentation, and adherence to compliance, risk management, and data security guidelines.
Comfort with banking technology, digital channels (e.g., UPI, mobile banking), and core banking systems.
Ability to work in a fast-paced branch environment, meet service and sales goals, and collaborate effectively with colleagues.
Bachelor’s degree in Finance, Commerce, Business, or a related field preferred; prior experience in retail banking or financial services is an advantage.

Work arrangement
No