ITSM Architecture and Design

The MOVEit Transfer & Automation Support Engineer is responsible for the day-to-day support, administration, and continuous improvement of the organization's Managed File Transfer (MFT) platform built on Progress MOVEit Transfer and MOVEit Automation. This role spans three layers of support: resolving end-user issues related to file transfers and access, maintaining and configuring the MOVEit application stack, and supporting infrastructure-level architecture changes and migration activities (including version upgrades, server/OS migrations, and on-prem-to-cloud transitions). The ideal candidate combines strong troubleshooting skills with hands-on MFT administration experience and the ability to collaborate across infrastructure, security, and application teams during migration and upgrade initiatives.
Required Technical Skills
Hands-on administration experience with MOVEit Transfer and MOVEit Automation (or comparable MFT platforms such as GoAnywhere, IBM Sterling, Axway).
Strong working knowledge of file transfer protocols: SFTP, FTPS, HTTPS, and AS2.
Windows Server administration and IIS configuration/troubleshooting.
SQL Server database administration fundamentals (MOVEit's backend database).
Scripting experience with PowerShell (or similar) for automation and task remediation.
PGP encryption and SSL/TLS certificate lifecycle management.
Foundational networking knowledge: firewalls, load balancers, DNS, and network segmentation.
Exposure to cloud platforms (Azure and/or AWS) relevant to infrastructure migration projects.
Familiarity with ITSM tools (ServiceNow, Remedy) and ITIL-aligned incident, problem, and change management processes.
1. End-User Support
Act as first and second-level point of contact for business users experiencing issues with MOVEit Transfer web interface, desktop/SFTP clients, or automated file exchange workflows.
Troubleshoot and resolve failed or delayed file transfers, login and authentication failures, and folder/permission access errors.
Manage end-user account lifecycle: provisioning, de-provisioning, password resets, and multi-factor authentication (MFA) setup.
Own and work assigned tickets in the ITSM queue (e.g., ServiceNow, Remedy) within defined SLAs, ensuring timely communication and resolution.
Liaise with business stakeholders and external trading partners to clarify transfer requirements, provide status updates, and explain root cause of incidents.
Create and maintain end-user documentation, FAQs, and knowledge base articles to reduce recurring support requests.
Conduct basic training/onboarding sessions for new users and departments adopting the MFT platform.
2. Application-Level Support
Monitor health, availability, and performance of MOVEit Transfer and MOVEit Automation servers, including job/task queues and failed transfer alerts.
Configure, maintain, and troubleshoot MOVEit Automation workflows/tasks, including PGP encryption/decryption steps, file processing scripts, and conditional logic.
Manage SSL/TLS and PGP certificates used for secure transfers, including tracking expirations, renewals, and rotation.
Apply patches, hotfixes, and version upgrades to MOVEit Transfer and MOVEit Automation in line with vendor (Progress Software) release cycles and internal change control.
Configure and support integrations with internal and external systems over SFTP, FTPS, AS2, and REST/SOAP APIs.
Administer user roles, groups, organizational policies, and folder-level permissions within MOVEit in accordance with least-privilege and compliance requirements.