Project Manager - Customer Delivery

Project Manager (PM) – Customer Delivery
Role Overview
As a Project Manager in the Customer Delivery team, you will be responsible for delivering
multiple customer implementations and/or larger, more complex insurance customers. In
addition to owning delivery outcomes, you will help scale delivery excellence by managing
complexity, mentoring Associate Project Managers, and driving consistency across projects.
Key Responsibilities
• Own delivery outcomes across multiple customer implementations and/or large, complex
customer engagements
• Act as the primary escalation point for customers and internal teams, managing risks,
scope, and delivery challenges
• Lead complex customer interactions to shape requirements, delivery approach, and
implementation strategy
• Oversee project planning and execution across projects, ensuring timelines, quality
standards, and customer expectations are met
• Mentor and guide Associate Project Managers on delivery execution, client handling, and
risk management
• Drive continuous improvement initiatives across customer delivery, including adoption of AIenabled tools and processes
Required Skills and Experience
• 6–9+ years of experience in project management, consulting, or customer delivery roles
• Proven experience managing multiple projects and/or large, complex client
implementations
• Strong stakeholder management skills, including senior client leadership
• Deep ability to manage ambiguity, risk, and cross-project dependencies
• Strong understanding of enterprise software delivery; insurance or insurtech experience
strongly preferred
• Ability to influence delivery strategy and contribute to AI-driven delivery transformation
Nice to Have
• Prior experience in P&C insurance or insurtech
• Experience managing or mentoring project managers
• Project management certification (PMP, Agile, Scrum

Work arrangement
No