ITSM Architecture and Design

Job Description
We are looking for an experienced MOVEit L3 Engineer / Architect to lead the design, administration, support, and optimization of the MOVEit Managed File Transfer (MFT) platform. The role will be responsible for L3 production support, architecture, integrations, security, automation, performance, and platform governance across a global environment
Responsibilities
Key Responsibilities
Own the MOVEit MFT platform architecture, design, implementation, and lifecycle management.
Provide L3 technical support for complex production incidents, service requests, and recurring issues.
Design and manage secure file transfer workflows for internal applications, external partners, vendors, and business users.
Configure and troubleshoot MOVEit Transfer / Automation, including workflows, jobs, schedules, notifications, and file-processing rules.
Design and maintain integrations using SFTP, FTPS, HTTPS, APIs, REST/SOAP, and other secure transfer protocols.
Develop and optimize MOVEit Automation workflows and scripting to automate file transfers and business processes.
Lead troubleshooting of performance, connectivity, authentication, certificate, encryption, and transfer failures.
Manage high availability, disaster recovery, backup, monitoring, capacity planning, and platform resilience.
Implement and maintain security controls, including encryption, access controls, authentication, certificates, audit logging, and privileged access.
Integrate MOVEit with Active Directory/LDAP, applications, databases, cloud platforms, SIEM, monitoring, and ITSM tools.
Perform platform upgrades, patches, migrations, configuration changes, and version upgrades with minimal business disruption.
Establish monitoring and alerting for critical transfers, failed jobs, storage utilization, system health, and SLA breaches.
Lead root-cause analysis (RCA) for major incidents and implement permanent corrective actions.
Define and maintain technical standards, architecture documentation, operational procedures, and knowledge articles.
Work with application, security, infrastructure, network, vendor, and business teams to deliver MFT solutions.
Provide technical leadership and mentoring to L1/L2 MOVEit support teams.
Participate in 24x7 on-call / escalation support for critical production services.
Required Technical Skills
Strong hands-on experience with Progress MOVEit Transfer and MOVEit Automation.
Strong understanding of Managed File Transfer (MFT) architecture and enterprise integration patterns.
Advanced knowledge of:
SFTP / FTPS / HTTPS
SSH and public/private key authentication
PGP encryption/decryption
SSL/TLS certificates
REST APIs / Web Services
Active Directory / LDAP
DNS, networking and firewall concepts
Experience with MOVEit Automation scripting and workflow development.
Strong troubleshooting skills across application, OS, network, authentication, and file-transfer layers.
Experience with Windows Server administration and enterprise infrastructure.
Knowledge of SQL/database connectivity and scripting/automation using PowerShell or similar technologies.
Experience with monitoring, logging, SIEM and ITSM platforms.
Understanding of security, compliance, audit and data protection requirements.
Architect-Level Expectations
Define the target-state MOVEit architecture and technical roadmap.
Evaluate and recommend solutions for scalability, HA/DR, security, performance, and integration.
Lead technical design reviews and provide High-Level Design (HLD) / Low-Level Design (LLD) documentation.
Assess new business requirements and translate them into secure and scalable MFT solutions.
Drive platform standardization, automation and operational efficiency.
Identify opportunities to reduce manual processes and improve SLA, reliability and supportability.
Act as the technical SME and escalation point for MOVEit across the organization
Qualifications
Preferred Certifications / Experience
Progress MOVEit / MFT certifications or equivalent product expertise.
ITIL certification is preferred.
Security certifications are an advantage.
Experience supporting global enterprise environments.
Experience with cloud/hybrid MFT architecture is a plus.
Experience with PCI, SOX, GDPR or other compliance requirements is desirable.
Key Success Measures
High availability and reliability of the MOVEit platform.
Reduction in recurring file-transfer incidents.
Successful automation of manual file-transfer processes.
Timely resolution of L3 escalations and major incidents.
Secure and compliant file-transfer operations.
Successful platform upgrades, migrations and architectural improvements.
Effective knowledge transfer to L1/L2 support teams
About Us
At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

Work arrangement
No