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🚨 Urgent Hiring – Service Delivery Manager (SDM)
Job ID: 858089
Experience: 8–10 Years
Location: Hyderabad
Employment Type: Permanent
Openings: 1
📍 Important
Hyderabad-based candidates only.
Candidates with more than 12 years of overall experience will not be considered.
About the Role
We are looking for an experienced Service Delivery Manager (SDM) to manage day-to-day IT service operations within the Modern Workplace / Endpoint Solutions domain.
The role involves managing service quality, SLA/KPI performance, incident and escalation management, reporting, governance, and continuous service improvement.
🔑 Must-Have Skills
✅ 3+ years of hands-on Service Delivery Manager (SDM) experience
✅ ServiceNow (SNOW) – Incident, Problem, Change & CMDB
✅ Power BI – Dashboarding, Reporting & Service Analytics
✅ ITIL Certified
✅ SLA / KPI Management
✅ Incident, Problem & Change Management
✅ Strong Stakeholder & Team Management
✅ Excellent English Communication
Key Responsibilities
Manage daily IT service delivery and operations.
Monitor service performance against SLAs and KPIs.
Handle incidents, problems, escalations, and critical situations.
Ensure CMDB accuracy and process compliance.
Create and maintain Power BI dashboards and executive reports.
Analyze service metrics and provide actionable insights.
Drive Continuous Service Improvement (CSI) initiatives.
Support audits, governance, security, and compliance requirements.
Coordinate with global teams across different time zones.
Conduct service reviews with internal and external stakeholders.
Ideal Candidate
8–10 years of overall IT experience
Minimum 3 years as a Service Delivery Manager
Experience working with global teams and stakeholders
Strong leadership, analytical, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
📩 Apply Now
Interested Hyderabad-based candidates only can share their updated resume at:
📧 info@skillbridgestaffing.co
Subject: Job ID 858089 – Service Delivery Manager (SDM)
#Hiring #ServiceDeliveryManager #SDM #ServiceNow #PowerBI #ITIL #HyderabadJobs #ITJobs #HiringNow #SkillBridgeStaffing
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