Customer Success Analyst

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery are the reason clients will continue to invest in our products and service. To run independently the set-up & the execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.
RESPONSIBILITIES
Summarize data in tables, charts, and graphs
Analyze and interpret sales data and consumer data
Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations
Review data for errors and inconsistencies
Use internal tools and data sources
Follow and fully owns Center of Excellence (COE) ways of the working process, manages Clients'/Client Business Partners’ (CBPs') expectations
Interacts with client staff on routine issues
Independently discusses analysis design to best answer client questions with CBP/client
Discuss design and calculate the Quantified Business Opportunity
Drive time/cost-effectiveness on the project
Support meeting the COE objectives as a whole
Curiosity will bring you to understand where the market is moving and to provide business solutions based on the client's needs. Your chance to deliver high-quality client services at all the time is here, working together with our client business partners, while your communication skills will help you to adapt to the multi-diverse working culture.
Bachelor’s Degree from reputable universities
Fresh graduate or with up to 1 year of experience in relevant field which required communication and analytical skills (e.g., account management, client servicing, business/market analyst, etc.)
Strong business and financial acumen (including business environment and client) with excellent analytical skills
Understanding of growth and brand strategy
Strong communication skills & presentation skills, able to interpret numbers or data through storytelling techniques
Ability to work independently and comfortable working in a digitally enabled environment
Strong Organizational & interpersonal skills
Good client service skills and ability to communicate and write effectively in English
Knowledge of Microsoft Office
Retail data experience is a plus
Basic knowledge in statistics would be an added advantage

Employment type
Full-time

Work arrangement
No