Customer Support Specialist

Company Description
AIONDATA is a software product development company specializing in AI-driven solutions to help businesses innovate, optimize, and grow. With a product-centric approach, we focus on creating AI systems that solve real-world challenges and drive measurable outcomes. Our services include AI strategy, custom product development, data management, integration, and modernization. Additionally, we offer cloud strategy, digital transformation, and enterprise services like cloud migration and optimization, digital marketing strategy, and data analytics. AIONDATA is dedicated to providing cutting-edge technology solutions that empower businesses to thrive in a rapidly evolving digital landscape.
Role Description
The Customer Support Specialist is a full-time on-site role based in Noida. The primary responsibilities include resolving customer inquiries, providing exceptional support, and ensuring customer satisfaction. Responsibilities also include delivering technical support, troubleshooting reported issues, and assisting clients in optimizing their experience with our solutions. The role requires clear and professional communication with customers to resolve their concerns efficiently and foster strong relationships.
Qualifications
Excellent Customer Support and Customer Satisfaction skills to effectively address and resolve customer concerns.
Strong interpersonal and communication skills to build and maintain positive client relationships.
Proficiency in Technical Support and a basic understanding of AI or software-based tools (preferred).
Analytical Skills to assess customer needs, identify technical issues, and propose suitable solutions.
Ability to work in an on-site setting and collaborate with team members effectively.
Previous experience in customer support, technical support, or a similar role is highly desirable.
Familiarity with CRM tools and ticketing systems is a plus.

Work arrangement
No