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Description supplied by the original job listing.
Responsibilities:
Own end-to-end program management for mission, critical initiatives, starting with our automation and quality program.
Build visibility across systems, dashboards, monitoring, alerting, health metrics, and escalation workflows.
Drive rapid root-cause analysis and coordinate incident resolution across engineering, ML, data, clinical, and CS teams.
Build process frameworks, runbooks, and scalable operational models that allow teams to execute predictably.
Establish proactive risk management, quality gates, and cross-team checkpoints before major releases.
Lead complex multi-team launches and rollouts (currently 6-8 weeks) and streamline them for predictability and speed.
Run program reviews, track dependencies, and maintain clear ownership across stakeholders.
Champion operational excellence, continuous improvement, tighter SLAs, better tooling, and consistent execution.
Experience
10-14 yrs
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