Project Manager

Reporting to the Delivery Lead, APAC, you will support the onboarding of our fast-growing base of leading and emerging e-commerce retailers. As a highly motivated project manager, you will be responsible for delivering a best-in-class implementation experience for our suite of tools, including search, merchandising, personalization, feed management, and optimization solutions.
You will build relationships and earn the trust of customers and partners as you guide them from kickoff to project completion, setting them up for ultimate success with Athos Commerce. You will become a subject matter expert across our products and manage internal and external resources throughout technical implementations.
Responsibilities:
Prioritize and assess new project submissions from new and existing customers, driving project kickoff, defining project requirements, and setting clear expectations and timelines.
Collaborate with sales and customer success teams to facilitate handover, manage project expectations, and provide a best-in-class onboarding experience for our customers.
Manage the project plan, milestones, and deliverables, driving internal and external teams to meet project deadlines and maximize time to value.
Collaborate with frontend and solutions engineers to ensure timely and quality delivery across the Athos Commerce suite of products.
Regularly report on project status, identifying risks and mitigation strategies to unblock projects and ensure adherence to deadlines.
Gather feedback and identify opportunities to improve processes for customers, partners, and internal teams, creating enablement and process documentation.
Act as main point of contact for customers and partners throughout implementation, building strong working relationships and setting them up for a long and successful journey with Athos Commerce.
Requirements:
You get energy from solving problems and guiding projects through milestones, hitting deadlines and fast-tracking time to value.
You are highly organized, adept at moving between projects, and effectively navigating competing priorities.
You can explain complex ideas in a simple, clear, and engaging way.
You care about outcomes, collaborating with customers, partners, and internal teams to successfully deliver on project goals.
You're a natural relationship builder who loves turning customers into long-term champions.
You're adaptable, resilient, and motivated by a fast-paced, dynamic environment where no two days are the same.
You are excited by advances in technology, utilizing your technical skills to help customers unlock better results through quality delivery and a best-in-class implementation experience.
2+ years of experience in customer-facing tech project or delivery management roles within fast-paced environments.
Demonstrated experience using your influence and negotiation skills to navigate expectations.
Ability to drive teams to meet deadlines.
Exceptional communication skills, adept at building strong, collaborative relationships with internal and external stakeholders at all levels.
Experience in e-commerce, website building, or data and feed management, ideally working with e-commerce platforms including Shopify and Adobe Commerce.
Basic technical skills in data feeds, HTML, JavaScript, CSS, and APIs will be a bonus.
Strong organizational skills, able to manage multiple projects and juggle priorities.
Process-oriented mindset, with a passion for continuous learning and improvement.

Experience
6-10 yrs