Customer Success Manager

This role is vital in ensuring Bazaarvoice customers receive the maximum possible value from their contracted services and achieve stated goals in the areas of social and e-commerce. You will leverage innovative technologies to support some of the world's leading brands.
Responsibilities:
Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations, including marketing, merchandising, customer service, product development, and distribution relationships.
Observe and track trends across portfolio analytics to recommend best practices.
Execute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesforce, Gainsight, etc. ).
Discover and influence the client's internal metrics for success working with
Bazaarvoice, and ensure the client knows how to achieve and measure those results to maximize ROI.
Help key stakeholders and the client C-level team understand the value they are receiving from Bazaarvoice.
Manage client health by identifying and documenting risks and working with cross-functional team members to develop successful client outcomes.
Promote new feature adoption to enhance client satisfaction and program performance.
Prioritize and effectively blend tech-driven, many, and 1:1 client interactions across a diverse portfolio of SMB accounts.
Requirements:
Confident and solid written and verbal communication in English.
College bachelor's degree or equivalent.
2-5 years of experience in account management or client success roles with US and EU clients, ideally within software, online, and/or other marketing/e-commerce technologies.
Skillful in time management, organizational systems, and prioritization.
Ability to manage a high volume of accounts and directly own client relationships concurrently.
Sufficient in meeting deadlines and expectations with minimal supervision.
High level of comfort with Microsoft Office and Google Suite.
Outstanding oral, written, and client-facing presentation skills.
Comfortable communicating across multiple methods with both known and unknown points of contact, including C-level executives.
Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations.
Curious mindset and strong desire to learn.
Customer-centric oriented with a focus on delivering value (KPI definition and tracking).
Experience with Gainsight and Salesforce is a plus, but not required.

Experience
1-3 yrs