Vice President - Operations

We are hiring a Vice President - Operations to lead large-scale operations, drive business performance, and oversee P& L ownership across multiple client portfolios and business units. This is a leadership role for professionals who have successfully managed complex operations, built high-performing teams, and delivered consistent business growth.
Responsibilities:
Own end-to-end operational performance, profitability, and business outcomes across multiple client groups and business segments.
Lead P& L management, budgeting, forecasting, revenue planning, and cost optimisation initiatives.
Drive operational excellence while ensuring client SLAs, contractual commitments, and service delivery standards are consistently achieved.
Build and maintain strong executive-level client relationships and act as the primary operational stakeholder.
Develop and execute short-term and long-term business strategies aligned with organisational goals.
Lead large teams, strengthen leadership pipelines, and foster a high-performance culture.
Partner with senior leadership to implement organisational initiatives, transformation programs, and growth strategies.
Monitor workforce planning, resource allocation, productivity, and operational efficiency.
Represent the organisation in industry forums, client meetings, and leadership discussions.
Requirements:
12+ years of experience in Operations leadership, with significant exposure to managing large teams and client-facing operations.
Strong experience in P& L ownership, budgeting, forecasting, and business performance management.
Proven ability to drive operational improvements, profitability, and organisational growth.
Excellent stakeholder management and client relationship skills.
Strong strategic thinking, analytical problem-solving, and decision-making capabilities.
Experience leading change management initiatives and scaling operations.
Bachelor's degree required; MBA preferred.
Key Competencies:
Strategic Leadership.
Business and Financial Acumen.
Client Management.
Change Management.
Team Building and Talent Development.
Performance Management.
Risk Management.
Operational Excellence.
Cross-functional Collaboration.
If you have a track record of scaling operations, driving business outcomes, and leading large teams in a fast-paced environment, we'd love to connect.

Experience
12-16 yrs